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Technical Support Specialist

4 months ago

Herndon, United States L2T, LLC Full time

Overview:

L2T, LLC is a fast-growing, high-tech company based out of Northern Virginia. We invest in the future, and we want to invest in you. We will take your technical passion and offer you growth opportunities through leadership, training, conferences, and mentorship that only comes from working with a group of passionate, like-minded individuals. Join our team and help us deliver the stable and secure communication solutions that allow our customers to succeed.

Responsibilities:
  • Support clients in attaining their mission goals at their on-site facility
  • Support cutting edge products and solutions
  • Work with customers, peers, and engineers to solve problems
  • Contribute to the development of our products by providing client feedback
  • Learn new technology and help drive future client solutions


Qualifications:

Preferred

  • Proficient with Windows operating systems.
  • Experience administering technical solutions.
  • A security clearance may be required for this position; Therefore, U.S. Citzenship is required.
  • Experience or knowledge in the fields of Telecommunications, Networking, or Software.
  • Familiarity with LAN/WAN technologies, VPNs, VoIP, and cloud services.
  • MCSE or similar certification.

Education

  • A BS or MS degree in Business Administration or technology-related field with 1-5 years of relevant experience.

About you

  • You enjoy working with people and have a customer service attitude.
  • You have a passion for technology and like to learn new things.
  • You are well-educated, with at least a Bachelors degree from an accredited institution, or equivalent experience, in a technology-related field.
  • You are adaptive to new situation and are willing to take on new challenges.
  • You have good communication, reasoning, and troubleshooting skills.
  • You are willing to learn, teach, and help
  • You consider yourself a customer advocate, with the ability to view the task at hand from the customers perspective.
  • You can bridge the gap between non-technical customers with requirements, and highly-technical engineers who build the solutions.

Our benefits

  • 401(k) match of 6% with immediate vesting
  • Highly subsidized Health, Dental, and Vision Insurance
  • Legal Resources Plan
  • Gym Facilities
  • Flexible Time Off (FTO)
  • 11 Federal Holidays
  • Life Insurance, Short and Long-term Disability coverage paid for by the company
  • Free sodas and snacks
  • Company sponsored weekly breakfast or lunch
  • Holiday parties and networking events
  • Participation in several charitable events

    We are proud to be an Equal Opportunity Employer and do not discriminate based on race, religion, gender, national origin, color, age, military service eligibility or veteran status, disability, sexual orientation, gender identity, marital status, or any other protected class. We encourage and support workplace diversity.