Client Support Associate
1 month ago
Job Title:
Client Support Associate
Reports To:
Director, Customer Experience
Department:
Customer Experience
Direct Reports:
N/A
SUMMARY
The Client Support Associate works closely with customers to answer questions and resolve issues that arise in a prompt and professional manner. Providing support to all departments within Thnks, the Support Associate is critical to the success of Thnks.
DUTIES AND RESPONSIBILITIES
- Interact with customers via email and live chat
- Occasionally hop on customer calls via phone or video chat
- Maintain response time of less than 3 minutes
- Maximize response efficiency and accuracy using pre-written replies
- Solve complex issues within the customer experience
- Report platform issues to the Product team
- Coordinate with the Marketplace team regarding Thnks availability and supply issues
- Resolve client issues from all departments internally and externally
- Educate customers on the value and versatility of Thnks
- Champion compassion and excitement towards our clientele
- Communicate with vendors to rectify shipping and supply issues
- 2 - 3 years experience in a customer facing role
- Ability to type above 50 words per minute
- Strong relationship building skills, with both internal and external stakeholders
- Self-motivated team player with a collaborative and consultative style
- Ability to communicate clearly and tactfully when dealing with customer questions and challenges
- Ability to prioritize, multi-task, and perform effectively in a fast-paced, dynamic environment
- Maintaining an under 3 minute response time
- Achieving a 90% or above customer satisfaction score
-
Client Support Associate
11 hours ago
Franklin, Tennessee, United States Thnks Full timeJob Title: Client Support Associate Reports To: Director, Customer Experience Department: Customer Experience Direct Reports: N/A Job Summary: The Client Support Associate plays a critical role in delivering exceptional customer experiences for Thnks. This position requires a strong ability to build relationships, communicate effectively, and resolve...
-
Client Support Associate
3 weeks ago
Franklin, United States Thnks Full time $45,000 - $55,000Job DescriptionJob DescriptionSUMMARYThe Client Support Associate works closely with customers to answer questions and resolve issues that arise in a prompt and professional manner. Providing support to all departments within Thnks, the Support Associate is critical to the success of Thnks.DUTIES AND RESPONSIBILITIESInteract with customers via email and...
-
Client Associate
3 days ago
Franklin, Tennessee, United States UBS Full timeAbout the RoleWe are seeking a highly skilled and service-oriented Client Associate to join our team at UBS. As a Client Associate, you will play a critical role in delivering exceptional client experiences and supporting the growth of our business.Key ResponsibilitiesManage client information and ensure accurate and up-to-date records.Provide education and...
-
Administrative Client Support Coordinator
2 weeks ago
Franklin, Tennessee, United States Maine Municipal Association Full timePosition Title: Administrative Client Support CoordinatorOrganization: Maine Municipal AssociationOverview:The Maine Municipal Association is seeking a dedicated Administrative Client Support Coordinator. This role is essential in providing comprehensive administrative assistance and client support within our organization, which serves municipalities and...
-
Client Support Specialist
1 week ago
Franklin, Tennessee, United States MasterBrand Cabinets Full timeCompany Overview For nearly 70 years, MasterBrand has been a leader in crafting environments where individuals gather, enhancing lives and creating lasting memories for our clients. Our stylish offerings, extensive dealer and retail network, along with our committed team members, have established us as the premier residential cabinet provider in North...
-
Client Services Associate
3 weeks ago
Franklin, United States Vaco Full timeOur client located in Brentwood, TN is seeking a Client Services Associate to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the finance industry! The Client Services Associate is a permanent opportunity with a fully onsite schedule. Responsibilities: Interact daily on the phone and in...
-
Client Support Specialist
11 hours ago
Franklin, Michigan, United States OPTIMAL CARE INC Full timeAbout the RoleAs a Client Support Specialist at Optimal Care Inc., you will play a vital role in supporting the Strategic Development initiatives by providing education and information concerning agency services and home care in general to the community, physicians, and other healthcare professionals.Key ResponsibilitiesEstablish and maintain professional...
-
Client Support Specialist
1 week ago
Franklin, Massachusetts, United States Russell Tobin Full timeJob OverviewPosition Title: Client Support SpecialistLocation: On-SiteCompensation: $19 – $20.50/hour on W2Employment Type: 12+ Month Contract (Potential for Temp to Hire)Work Schedule: First Shift, Monday to Friday, 7 AM - 4 PM ESTRole Summary:The primary responsibility of a client support specialist is to engage with customers to provide assistance and...
-
Commercial Lines Client Support Specialist
2 weeks ago
Franklin, Massachusetts, United States Deland, Gibson Insurance Associates Inc. Full timePosition Overview:The role of the Client Advocate within our Commercial Lines division is essential for fostering strong relationships with clients and ensuring their needs are met effectively. This position is based in a collaborative environment that values both individual contributions and teamwork.Key Responsibilities:Acquire extensive knowledge of...
-
Client Support Specialist
2 weeks ago
Franklin, Tennessee, United States Lee Company (TN) Full timePosition Overview:The Client Support Specialist will deliver exceptional service to both external and internal clients of Lee Company. A comprehensive understanding of the company’s values and objectives is crucial for success in this role.Key Responsibilities:Ensure all clients receive the high standard of service expected from Lee Company.Act as a...
-
Client Support Specialist
2 weeks ago
Franklin, Massachusetts, United States Kaleidoscope Family Solutions, Inc. Full timeJob OverviewPosition: Case ManagerCategory: Case ManagementEducation Required: Bachelor's DegreeKaleidoscope Family Solutions, Inc. has dedicated over two decades to assisting individuals with special needs. We are seeking a skilled Case Manager to enhance our mission of making a positive impact in the lives of those we serve.KEY RESPONSIBILITIESConduct...
-
Client Support Specialist
1 week ago
Franklin, Tennessee, United States Capital Credit Llc Full timeJob OverviewWe are looking for a Client Support Specialist to enhance our customer service operations. In this role, you will assist clients by delivering detailed product and service information while addressing technical challenges they may encounter.Key Responsibilities:Manage customer inquiries and resolve complaints effectively.Provide comprehensive...
-
Client Support Coordinator
2 weeks ago
Franklin, Massachusetts, United States Kaleidoscope Family Solutions, Inc. Full timeJob OverviewPosition: Case ManagerCategory: Case ManagementEducation Requirement: Bachelor's DegreeKaleidoscope Family Solutions, Inc. has dedicated over two decades to assisting individuals with special needs. We are currently seeking a Case Manager to become a vital part of our team and contribute to meaningful change.ROLE AND RESPONSIBILITIESAs a Case...
-
Client Support Specialist
2 weeks ago
Franklin, Indiana, United States Metronet Full timeLocation: Franklin, IN, USAAs a Client Support Specialist, you will play a crucial role in delivering exceptional customer service and dedicated attention to our residential clientele and the operational needs of the Metronet retail environment. Our Client Support Specialists serve as the primary point of contact for residential customers and prospective...
-
Client Support Specialist
2 weeks ago
Franklin, Tennessee, United States Resource Label Group LLC Full timePosition Overview:Resource Label Group, LLC stands as a premier provider of comprehensive label and packaging solutions. Our extensive product range encompasses pressure-sensitive labels, shrink sleeves, RFID/NFC technology, eco-friendly product options, scent activation technology, and pharmaceutical packaging along with fulfillment services. We cater to a...
-
Client & Administrative Support Specialist
4 weeks ago
Franklin, United States Maine Municipal Association Full timeClient & Administrative Support Specialist Start Date: August 14, 2024 | End Date: October 02, 2024 County: Androscoggin County Job Type: General Assistance Client & Administrative Support Specialist The Androscoggin Valley Council of Governments (AVCOG) is accepting applications for a Client & Administrative Support Specialist. AVCOG is a quasi-municipal...
-
Client Support Specialist
1 week ago
Franklin, Pennsylvania, United States IPEG, Inc. Full timePosition OverviewThe Client Support Specialist plays a crucial role in assisting customers with their needs in both Parts and Service departments. The ideal candidate will be adept at managing parts inquiries and processing orders while also addressing incoming service requests at a foundational level. This role involves providing initial product assistance...
-
Client Support Coordinator
2 weeks ago
Franklin, Massachusetts, United States Kaleidoscope Family Solutions, Inc. Full timeJob OverviewLocation: Franklin, MA 02038Category: Case ManagementEducation Requirement: Bachelor's DegreeKaleidoscope Family Solutions, Inc. has been dedicated to assisting individuals with special needs for over two decades. We are seeking a skilled Case Manager to contribute to our mission of making a positive impact.ROLE AND RESPONSIBILITIES Conduct...
-
Client Support Specialist
2 weeks ago
Franklin, Virginia, United States Dillon Supply Full timeCustomer Engagement Representative Dillon Supply Company stands as the premier provider of steel and construction supplies in the Southeast, catering to both industrial and contractor B2B clientele. Our commitment to service excellence drives us to meet our customers' needs through our knowledgeable team, top-tier products, and extensive resources. With over...
-
Client Support Specialist
2 weeks ago
Franklin, Tennessee, United States Hendrick Automotive Group Full timeCompany Overview: Hendrick Automotive Group is committed to delivering exceptional customer experiences and maintaining a strong reputation in the automotive industry.Position Summary: The primary focus of this role is to engage in lead generation activities that support the sales and service objectives of the organization.Key Responsibilities:Handle all...