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Student Health Leave Coordinator

2 months ago

Los Angeles, United States Office of the Provost Full time

NOTE: In addition to the resume, please be sure to include a Cover Letter, as well.


The University of Southern California is one of the worlds leading private research universities with approximately 40,000 students from all 50 states and enrolls more international students than any other U.S. university. USC is located in the heart of Los Angeles, a culturally rich metropolitan city, and is close to both beach and mountains with wonderful outdoor recreation opportunities. The mild temperatures along with the citys average of 329 days of sun per year makes Los Angeles a wonderful city to live and work.


The Health Leave Coordinator (HLC) is a non-clinical position in the Office of USC Campus Support and Intervention (CSI) and is responsible for supporting students and their families in the process of taking a Health Leave of Absence (HLOA) from the University. The HLC will help constituents determine the appropriateness of a HLOA, offer options and alternatives to taking a HLOA, as well as determine the necessary steps in requesting a HLOA. The HLC will administer the leave and support the student through the administrative and logistical issues associated with the leave and return processes. The HLC will collaborate with campus partners and academic units to determine an individualized health leave plan and a supportive return plan.

The HLC will determine the readiness for a student to return from leave and, on a case-by-case basis, collaborate with campus partners on the students readiness, and recommendations for when a student returns to the USC community.

The HLC will assist the CSI team in supporting students, faculty, and staff in navigating other university processes, respond to crises individual and campus-wide, and assist families of those in distress. The HLC is also responsible for caseload analysis of all HLOA cases in order to ensure a timely and thorough response, and in identifying and presenting best options and solutions for students who require a HLOA and CSI support.

This position is supervised by CSIs Assistant Director of Student Health Leaves (ADSHL.) Together, with the ADSHL, the HLC will be a part of continuing to develop CSIs system of addressing student needs on a systemic level. The position requires a strong, creative and flexible candidate who ideally has clinical skills and experience.

Job Accountabilities:

  • Provides guidance, recommendations and coordination for students and their families who may be considering or wish to take a Health Leave of Absence.
  • Coordinates, resolves, guides and intervenes with faculty, staff and University departments to determine the necessary steps assuring a smooth transition for a students HLOA and return.
  • Determines appropriateness of HLOA request on an individual basis. Makes individualized assessment of the students situation and makes determination of conditions of students return.
  • Collaborates frequently with academic units and advisors on recommendations for HLOA and campus partners to determine best plan for a successful return.
  • Assists students, or students designee, in developing a comprehensive Health Leave Plan. Communicates with student, treatment providers, and campus partners in necessary coordination of students successful return from a HLOA.
  • Monitors student compliance with treatment plans and/or university expectations. Maintains contact with and meets with students to address students needs and University requirements, as appropriate. Fosters student self-advocacy to manage their academic, personal and fiscal responsibilities.
  • Maintains records and tracking system to track students on HLOA and returning from HLOA. Assists with annual HLOA reports.
  • Coordinates with relevant campus departments in identifying and assisting students who would benefit from an HLOA. Collaborates and plans with faculty, academic advisors and other department representatives including, but not limited to, Student Accessibility Services, Housing, Financial Aid, Student Health Center, Residential Education, Academic Review and Retention, Registrar, The Graduate School and Admissions on best options ensuring for student success while on and when returning from HLOA.
  • Assists the CSI team with timely and thorough assessment, response referrals and follow-up with students, faculty, and staff impacted by concerning and critical issues and events.
  • Provides case management, resolving, guiding and intervening on complex problems that adversely affect a students academic success or a faculty or staff members work. Coordinates with internal and external constituents, evaluates problems, and identifies options and solutions for resolution. Provides information and guidance to students, faculty, staff and family members and facilitates their connection to resources.
  • Partners with campus departments and offices in support and incident response efforts including Student Health Services, Student Counseling Services, Center for Work and Family Life, Residential Education, Judicial Affairs, Department of Public Safety, academic units, Fraternity and Sorority Leadership and Development, Relationship and Sexual Violence Prevention and Programs,, the Office of Equity, Equal Opportunity and Title IX, and Human Resources.

Preferred Qualifications Education

  • Masters degree from an accredited institution in psychology or related fields such as MA, MSW or MFT preferred, a masters from and ac-credited institution in higher education Student Affairs such as M. Ed or M.S. will be considered.
  • Licensed or within 6 months of completing licensure requirements. Years of Experience
  • A minimum of one year of post-graduate professional experience in a clinical or university setting preferred.
  • Experience in the area of case management support and crisis intervention with the ability to calmly manage multiple situations and projects at the same time.
  • Experience working with a diverse student population in higher education.
  • Demonstrated proficiency with university policies, protocols and databases.
  • Excellent problem-solving skills, written and oral communication skills, and listening skills. Proven interpersonal skills, with the ability to develop good stakeholder relationships and work effectively with students, faculty, staff, administrators and family members.
  • Must have demonstrated organizational skills and be able to undertake multiple tasks simultaneously. Must be professional and a self-starter.
  • Must have high standards of professionalism and confidentiality.

Minimum Qualifications

  • Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education
  • Minimum Experience: 2 years
  • Minimum Field of Expertise: of expertise in the area of case management support and crisis intervention

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USCs Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

The hourly rate range for this position is $31.14 - $35.35. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 2 years Minimum Experience Level: of expertise in the area of case management support and crisis intervention