Student Support Coordinator I

2 weeks ago

Los Angeles, California, United States University of Southern California Full time

The University of Southern California (USC), established in 1880, is situated in the vibrant downtown Los Angeles and stands as the largest private employer in the city. Renowned for its prestigious academic standing, USC's Leonard Davis School of Gerontology is recognized globally for its exceptional degree and research programs in the field of aging. The USC Davis School is a prominent center for aging research and plays a pivotal role in shaping and advancing gerontology.

The USC Leonard Davis School of Gerontology is in search of a Student Support Coordinator with exceptional leadership, organizational, and interpersonal abilities to become a vital member of its team. The Student Support Coordinator provides guidance and support to undergraduate and/or graduate students, offering a variety of services related to admissions, financial assistance, academic counseling, and advisement. This position is accountable to the Student Support Coordinator III and will be integrated into the Student Services Department of the Leonard Davis School of Gerontology.

This role necessitates full-time on-campus engagement and occasional travel for event-related tasks (such as transporting supplies and submitting documents). A valid driver's license is essential.

Key Responsibilities:

  • Managing, updating, and preserving application data and student records.
  • Advising prospective students and their families on admissions, financial aid, housing, and academic criteria.
  • Conducting preliminary assessments of admissions and financial aid applications, and identifying and recommending scholarship candidates based on eligibility.
  • Organizing and coordinating student events, including commencement and orientation receptions.
  • Providing essential information to admitted applicants regarding registration and other preparatory details for new students.
  • Offering administrative assistance to faculty and academic committees, including processing and tracking documentation.
  • Delivering statistical insights related to applicants, students, and alumni to university stakeholders, including GERO administrators.
  • Maintaining communication with applicants, providing updates and deadlines, and acting as the admission closer to determine enrollment status.
  • Possibly supervising student assistants.
  • Executing other related tasks as assigned or requested. The University reserves the right to modify duties as necessary.
Preferred Qualifications:
  • Experience in admissions, student services counseling, and academic advisement.
  • Experience working with Ph.D. students and programs is advantageous.
  • Strong knowledge of relevant university policies, including national standards and practices.
  • Proven ability in problem identification and conflict resolution.
  • High proficiency in Microsoft Office Suite (including Word, Excel, Outlook, and PowerPoint).
  • Familiarity with Salesforce.
  • Excellent written and verbal communication skills.
  • Ability to cultivate and sustain strong working relationships with clients, students, staff, and faculty.
  • Demonstrated personal integrity, interpersonal skills, and commitment to continuous learning.
  • Capacity to manage multiple projects, adapt to shifting priorities, and perform effectively under pressure.
  • Strong organizational skills, meticulous attention to detail, and ability to work independently as well as collaboratively.
The hourly wage for this position is $32.50. When extending an employment offer, the University of Southern California considers various factors such as the scope and responsibilities of the role, the candidate's experience, education, key skills, internal equity, and compliance with federal, state, and local regulations.

Benefits include a competitive salary and a comprehensive array of USC benefits, including healthcare (dental and vision), 403(b), tuition reimbursement, national holidays, paid vacation, and more. This is a full-time non-exempt position that requires significant commitment and flexibility.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of applicable hiring ordinances.

If you are interested, please submit your complete application, including a cover letter and resume with references. Thank you for your interest.

Minimum Education:
Bachelor's degree

Additional Education Requirements:
Combined experience/education may substitute for minimum education

Minimum Experience:
1 year

Minimum Skills:
Experience in student programs or services.

Preferred Education:
Master's degree

Preferred Experience:
2 years

Preferred Skills:
Knowledge of USC student and academic programs, policies, and procedures, as well as familiarity with the student information system.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of applicable hiring ordinances. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources. Inquiries will be treated as confidential to the extent permitted by law.

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