CLIENT SERVICES COORDINATOR

3 weeks ago

Indianapolis, United States Stock Yards Bank & Trust Full time

As a Client Services Coordinator in the Commercial Lending Department, your day will be filled with opportunities to manage assigned portfolios including, but not limited to, all new and outstanding relationships. Serve as primary contact for existing clients. Loan documentation and customer service are important while Stock Yards Bank & Trust will provide a professional environment to continually improve the candidate's skills to further his/her career goals for advancement within the banking profession.ResponsibilitiesDaily responsibilities include, but are not limited to, the following:Answer phones and greet customersOpen depository accounts (if applicable)Assist in the preparation, maintenance, and servicing of loans which includes ordering any supporting documentation from outside service providersComplete loan applications in lending software and assist in preparation of approval document.Close loans as neededEnsure all documents are accurate and ready for closingFund loans according to documentation within the loan packageWork with customers on any and all banking needs, request or issuesCommunicate effectively with customers, internal and external, either verbally or in writingProvide administrative support to the departmentManage all exception reports by notifying clients, vendors or lenders of needed documentationKnowledge of the bank's loan policy and departmental proceduresAssist in organizing departmental eventsOther duties as assignedJob RequirementsThe successful candidate will have the following qualifications:High School Diploma or GED Equivalent, college degree preferredMinimum of 1 year of experience in related field or professional work experience in financial services industryKnowledge of basic lending fundamentals and loan documentationCommunicate effectively through writing and speaking as appropriate for the needs of the audienceCapability to communicate and collaborate with all levels of management and employeesDemonstrates active listening skillsAbility to maintain customer satisfaction and generate positive client relationshipsEfficiently manage timeProficient to include Word, Excel and OutlookProfessional appearance and demeanorBenefits401(k) with a company match of up to 6%ESOP employer matchMedical insuranceDental insuranceVision insuranceCancer / Disease insuranceAccident insuranceFlexible Spending AccountsHealth Savings AccountsBank paid Life / AD& D insuranceVoluntary Life / AD&D insuranceBank paid Short-Term and Long-Term Disability insuranceEmployee Stock Purchase PlanEmployee Assistance ProgramPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position requires sitting the majority of the time with limited walking and standing. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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