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Client Relations Coordinator

2 months ago

Indianapolis, Indiana, United States Law Office of Deidra Haynes Full time
Position Overview

CLIENT RELATIONS COORDINATOR - IN-HOUSE (EXPANDING LEGAL FIRM)

Role Summary:

The Client Relations Coordinator is responsible for collecting essential information from prospective clients through various communication channels including phone calls, online inquiries, text messages, and emails. The ideal candidate will demonstrate exceptional verbal communication abilities, as the primary duties involve engaging with clients over the phone. A keen eye for detail, dependability, and a caring demeanor are essential attributes for this role.

As the initial point of contact for the firm, your role is pivotal in facilitating the firm's ability to assist clients with their legal matters. You will be tasked with gathering pertinent information and coordinating with the case management team. Additionally, you will manage the scheduling of client appointments and ensure timely distribution of payment links for consultations.

Are you interested in joining a dynamic and rapidly growing legal firm? Do you thrive in a role where you can advocate for the firm to potential clients daily? If you enjoy engaging with clients and providing assistance, you may be the perfect fit for this position.

Work Schedule:

  • Monday - Friday, 8:00 AM - 4:30 PM

Benefits Offered:

  • Performance-based bonuses
  • Health insurance coverage
  • Vision insurance
  • Paid time off

Compensation:

  • $14 - $17 per hour
Key Responsibilities:

Core Duties and Responsibilities:

  • Client engagement and sales
  • Information intake and appointment scheduling
  • Management of the firm's appointment calendar
  • Regular review of the firm's scheduling
  • Additional tasks as required to ensure smooth departmental operations
  • Maintain a friendly and approachable demeanor
  • Familiarity with legal management software is a plus, but training will be provided
Qualifications:

Experience Required:

  • Minimum of 1 year in customer service and sales (preferred)
  • Ability to work collaboratively within a team
  • Welcoming clients at the front desk
  • Handling phone inquiries
  • Coordinating consultations
  • Sales and client intake
  • Monitoring and managing the firm's calendar
  • Willingness to assist with various office tasks
  • Document scanning and faxing
  • Assisting with email communications
  • Setting up virtual meeting links
  • Participating in team meetings
  • Detail-oriented approach
  • Previous legal experience is not mandatory, but a background in sales is advantageous. The firm seeks an individual with a strong commitment to client service and a proactive attitude towards achieving success. Comfort with technology in a fast-paced environment is essential.
  • Being bilingual is a valuable asset as the firm expands its services to better serve diverse communities.
About the Firm:
  • Are you eager to join a team of driven professionals committed to excellence in their careers while being recognized for their contributions?
  • Do you feel limited in your current role regarding professional advancement?
  • Are you looking for a workplace that fosters a relaxed and informal atmosphere?
  • Has your employer ever organized team-building retreats to exciting destinations?

This vibrant team is dedicated to creating an environment where high achievers are motivated to reach new milestones. This is not your typical law office.

What We Provide:

  • Competitive salary and comprehensive benefits package, including medical, vision, and dental coverage
  • Retirement savings plan
  • Incentives and bonuses for surpassing performance metrics
  • A collaborative and inclusive workplace culture
  • Opportunities for professional development and career growth