Customer Relations Specialist

4 weeks ago

Rochester, United States Toshiba America Business Solutions Full time
Order Support Specialist
  • Hourly range $18.67-$25.00, depending on experience.
We currently have an exciting opportunity working for Toshiba Business Solutions as an Order Support Specialist.

Summary:

Responsible for the review, audit, and administration of sales orders including the review of bids, sales contract conditions and terms for accuracy to ensure sustained profitability. Support the Sales Team in the achievement of key performance indicators/metrics thru implementation of tools, processes, policies and initiatives which ensure the accuracy of sales order documentation.

Responsibilities:
  • Ensure all necessary paperwork is included in sales orders.
  • Review and audit sales contract for accuracy, profitability and compliance, which includes coordinating pricing requests to the sales team.
  • Work with Sales Team to resolve problems with sales order to ensure effective and efficient processing.
  • May be required to research order components and available sales promos that could impact the order. Ensure all sales orders are accurate and complete per standard policies and procedures.
  • Ensure records are updated accordingly in all designated systems.
  • Act as a main point of contact for major accounts and special contracts as well as resolving lease related issues.
  • Collaborate and work closely with Contracts, Sales and Corp Leasing to maintain profitable deals. Identify problematic areas and may make recommendations for correction.
  • Work in conjunction with sales team, contracts and Corp Leasing to review lease rate and non-standard document analysis to ensure profitability targets are met.
  • Collaborate with sales and service management to locate optimal lease rates and submit for finalization.
  • Obtain lease approvals for credit challenged orders to increase revenue potential.
  • Coordinate and conduct training of new Sales Reps and Managers in regard to proper paperwork completion and processes.
  • Perform a variety of administrative activities in support of region/marketplace operations.
  • Develop, maintain and generate queries, reports and correspondence as necessary.
  • Participate in sales meetings as required. Respond to inquiries from staff, vendors, customers regarding areas of responsibility and initiate appropriate action relative to problem resolution.
  • May provide guidance to less senior order processors.
  • Perform other related duties and administrative support as assigned.
Qualifications:
  • High School Diploma or GED. Bachelors degree in accounting or finance preferred but not required.
  • 5 plus years demonstrated experience with lease transactions, contract support, billing, pricing, account maintenance and customer service /sales support.
  • Must be comfortable with Journal entries, reconciliation or general accounting transactions.
  • Knowledge of basic math skills with ability to work in fast-paced environment with changing priorities and proven experience meeting deadlines.
  • Ability to follow processes/policies and understand the impact that actions have on other parts of the organization.
  • Good organizational skills with ability to communicate with clients and internal departments.
  • Demonstrated experience with Microsoft suite (Excel, Word and PowerPoint).
  • Must have demonstrated experience with ERP or CRM systems.
  • Ability to work overtime if required.
  • Must have ability to travel periodically.
Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:
  • Group health coverage (medical, dental, & vision)
  • Employee Assistance Programs
  • Pre-tax spending accounts
  • Pet Insurance
  • 401(k) plan
  • Company provided life insurance
  • Employee discounts
  • Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email accommodationrequest@tabs.toshiba.com to request an accommodation.

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