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Client Relations Specialist

2 months ago

Rochester, Minnesota, United States Matt Kechely - State Farm Agent Full time
Position Overview

Benefits:

  • 401(k) plan
  • 401(k) matching contributions
  • Competitive compensation package
  • Paid time off for personal use

ROLE SUMMARY:
As a Client Relations Specialist at Matt Kechely - State Farm Agent, you will play a pivotal role in delivering outstanding client experiences that contribute to the success of our insurance practice. Your keen attention to detail, strong customer service abilities, and genuine desire to assist others will make you an excellent addition to our team. You will have the opportunity to grow your career while addressing client inquiries, collaborating with fellow team members, and proactively identifying the needs of the community we serve.

We are eager to connect with individuals who embody the customer-centric and compassionate qualities we value. We foresee numerous internal advancement opportunities for motivated and sales-oriented candidates.

KEY RESPONSIBILITIES:
  • Build and maintain strong customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, accurate, and courteous customer service, which may involve answering questions about insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Utilize a customer-focused, needs-based approach to inform clients about various insurance solutions.
  • Employ exceptional communication skills to effectively address customer needs while fostering business growth.
REQUIREMENTS:
  • Commitment to providing excellent customer service
  • Able to connect with clients, address their inquiries, and foresee their requirements.
  • Strong communication skills to assist clients and collaborate with other team members
  • Proactive in identifying and resolving issues
ADDITIONAL BENEFITS:
  • Salary with commission and bonus potential
  • Paid time off for vacation and personal/sick days
  • 401(k) plan with matching options
  • Monthly benefits stipend