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Customer Support Coordinator 1
2 months ago
** Customer Support Coordinator 1 - Apex Tool**
**Job Category****:** Operations **Requisition Number****:** CUSTO001886 Showing 1 location **Job Details**
**Description**
**SUMMARY:**
The primary responsibility will be to assist in the management of the tool supply crib located on the customers site. The main flow of supplies will be facilitated through the use of industrial vending solutions. We are seeking a motivated individual to coordinate customer needs, inventory management, productivity and logistics. The position requires strong customer service, organizational and communication skills. The successful candidate must be trustworthy and able to work both independently and with a team.
**This position is a second shift position with a Monday-Friday schedule and the hours of 12pm (noon) - 9:00 pm.**
**DUTIES & RESPONSIBILITIES:**
* Daily communication with On-Site Operations Manager regarding short and long term objectives.
* Daily stocking of automated dispensing equipment, stockroom, and related virtual cribs.
* Communication with customer regarding urgent or unexpected changes in demand and addressing.
* Order entry and quotations in a CSR capacity as availability permits.
* Receiving daily shipments for stock and spot-buys and processing in Prelude and Autocrib accordingly.
* General daily housekeeping of dispensing equipment, stockroom and related areas.
* Duties related to daily and weekly billing reports as directed by On-Site Operations Manager.
* Daily cycle counts of on hand inventory maintained in the Tool Crib.
* Perform post-counts and correct any discrepancies for items put into tool crib
* Review open orders in inventory system to check past dues
* Collect, resolve and maintain stock levels on the floor and adjust machines
* Other duties as assigned
**QUALIFICATIONS**
* Product background can be in any area of MRO commodities but tooling would be a plus.
* Professional maturity, integrity, discipline and a positive attitude
* Basic computer skills and experience using an ERP system a plus
* Exceptional written and verbal communication skills
* Valid driver's license
**EMPLOYMENT OPPORTUNITY INCLUDES**
* Competitive benefits, including: medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k) and Profit Sharing
* Career growth
*DGI Supply is an Equal Opportunity Employer. Candidates are subject to background checks and a post-offer drug screen.*
**Qualifications**
**Skills**
**Preferred**
**Teamwork** *Advanced* **Customer Focus** *Advanced* **Adaptable** *Advanced* **Passion** *Advanced* **Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
