Client Support Coordinator

2 weeks ago

Lexington, South Carolina, United States Meaningful Milestones LLC Full time

About the Role:
We are looking for a dedicated Client Services Specialist to join our thriving organization, Meaningful Milestones LLC.

Company Overview:

At Meaningful Milestones, we focus on providing exceptional ABA therapy services to children with autism and related conditions. Our compassionate team is committed to making a positive difference in the lives of our clients and their families.


Position Details:
Client Services Specialist Location:
Remote

Job Type:
Part-time (12pm-6pm Monday-Friday)

Role Summary:

We are in search of a proactive and personable Client Services Specialist who will serve as a welcoming presence and a supportive resource for our clients and staff. This role is crucial in ensuring our clients' progress and success throughout their therapy journey while gaining valuable insights into the ABA field.

This position serves as an excellent opportunity for learning, growth, and advancement within Meaningful Milestones.


Key Responsibilities:

Communication Management:
Handle and redirect phone calls as needed.
Greet and guide visitors and clients.

Administrative Support:
Extract information from records, emails, and minutes. Prepare written summaries as required.
Address and resolve administrative inquiries and questions.
Maintain professional communication via phone, email, and mail.

Coordination and Support:
Assist the team with organization and effective communication.
Oversee office supplies and coordinate equipment maintenance.
Collaborate with vendors as directed by the administrative team.

Operational Duties:
Conduct campus inspections and report findings to relevant managers.
Manage inventory by checking stock and placing orders.
Receive and distribute office correspondence.
Proofread and prepare documents and correspondence produced by the department.

Event Management:


Organize unique events for the campus (e.g., community engagement activities). Maintain cleanliness, organization, and stocking of rooms and the overall facility.

Manage the HRE (Happy Relaxed Engaged) calendar.
Provide timely assistance with support requests throughout shifts.
Offer staff childcare coverage when necessary during holidays and school breaks.

Additional Responsibilities:
Perform any other related tasks as assigned.

Qualifications:
A genuine passion for helping others and a commitment to delivering outstanding customer service.
Excellent verbal and written communication skills.
Strong organizational abilities and attention to detail.

Demonstrates resourcefulness and adapts well to working independently when necessary. Capable of lifting and carrying objects weighing up to 15 pounds. Experience in a client-facing role, preferably in healthcare or therapy settings.

Proficiency in Microsoft Office Suite and ability to quickly learn new systems.
Knowledge of ABA therapy and support is advantageous.

An associate's degree or equivalent education is preferred. Experience in administrative roles for three to five years is desirable. Recent TB test results are required.

What We Offer:
Competitive hourly rate.
A supportive and collaborative work environment.
Opportunities for professional development and career advancement.

Benefits package includes 401k for both part-time and full-time staff, along with supplemental insurance options. Paid time off begins on the first day, along with additional paid holidays throughout the year. The opportunity to make a meaningful impact in the lives of children and families.

If you are enthusiastic about making a positive impact and possess the skills we are looking for, we would love to hear from you. Our interview and selection process will commence upon receiving your application.

Upon determining a suitable match, we will arrange a phone screening. Following the phone screen, if we continue to find alignment, you will be scheduled for an interview with our team. Upon accepting an offer, background and motor vehicle checks will be conducted. Meaningful Milestones is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.

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