Customer Support Specialist
2 weeks ago
Join Our Team: We are seeking a dedicated Client Services Specialist at a leading provider of ABA therapy.
About Us: At Meaningful Milestones, our mission is to provide outstanding ABA therapy services to children with autism and related conditions. Our empathetic team is focused on making a meaningful difference in the lives of our clients and their families.
Position: Client Services Specialist
Job Type: Part-time
Role Summary: We are looking for a friendly and proactive Client Services Specialist to serve as a welcoming presence and supportive resource for our clients and staff. You will be instrumental in facilitating our clients' progress throughout their therapy journey while gaining valuable insights into the ABA field. This role offers a fantastic opportunity for personal and professional growth within Meaningful Milestones.
Key Responsibilities:
- Communication Management:
- Handle phone calls and direct them appropriately.
- Greet and guide visitors and clients.
- Administrative Support:
- Gather information from records and prepare summaries as needed.
- Address and resolve administrative inquiries professionally.
- Maintain courteous communication through various channels.
- Team Coordination:
- Assist in organizing team efforts and ensuring effective communication.
- Manage office supplies and coordinate maintenance of equipment.
- Work with vendors as directed by the administrative team.
- Facility Operations:
- Conduct inspections of the facility and report findings.
- Oversee inventory of supplies and place orders as necessary.
- Distribute office mail and manage documentation.
- Event Management:
- Organize special events for the facility.
- Maintain cleanliness and organization of rooms and common areas.
- Manage the activity calendar.
- Provide support for staff requests as needed.
- Offer childcare coverage during designated times.
- Additional Duties:
- Complete other related tasks as assigned.
Qualifications:
- A genuine passion for helping others and delivering exceptional customer service.
- Strong verbal and written communication skills.
- Excellent organizational abilities and attention to detail.
- Resourceful and adaptable, capable of working independently.
- Ability to lift and carry items weighing up to 15 pounds.
- Experience in a client-facing role, ideally in healthcare or therapy environments.
- Proficiency in Microsoft Office Suite and quick to learn new systems.
- Familiarity with ABA therapy principles is advantageous.
- Preferred: Associate's degree or equivalent education.
- Minimum of three to five years in administrative roles.
- Recent TB test results.
What We Offer:
- Competitive hourly wage.
- A collaborative and supportive work environment.
- Opportunities for professional development and career advancement.
- Comprehensive benefits package, including 401k options.
- Paid time off starting from your first day and additional paid holidays.
- The opportunity to make a significant impact in the lives of children and families.
Meaningful Milestones is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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