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Field Service Supervisor

1 month ago

Windsor, United States Great Lakes Coca-Cola Full time

Responsibilities:

Join the leading beverage provider, Reyes Coca-Cola Bottling

  • Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement

If you enjoy our products, youll really enjoy being a part of our team

Pay Transparency Statement:?

The compensation philosophy reflects the Companys reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. ?This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.?

Position Summary:

The Field Service Supervisor (FSS) manages a team of Service Technicians who install and/or repair cold drink and/or fountain equipment. This position provides superior mechanical equipment service and/or delivery to customer accounts within an assigned geography ensuring a high level of beverage quality and equipment service. The FSS manages budgets and operating expenses.

Position Responsibilities may include, but not limited to:

  • Deliver the companys Field Service vision and strategy
  • Drive employee engagement
  • Coach, motivate and develop team members
  • Train, reward and put measures in place to retain team members
  • Lead productivity improvement of team using technology and training
  • Focus on process improvement
  • Identify, share and implement best practices
  • Enhance customer service experience and maintain customer relations
  • Act as a liaison with customers and sales teams to respond to issues
  • Analyze and assess relevant business data for Field Service metrics
  • Ensure KPI targets are defined and goals are met
  • Manage financial controls
  • Audit employee performance as needed
  • Other projects or duties as assigned


Qualifications:

Required Skills and Experience:

  • Bachelors degree and 3 plus years of Field Service, Service Technician and/or related experience and 0 to 1 plus years of people leadership experience or HS Diploma/GED, 6 plus years of Field Service, Service Technician and/or related experience and 1 to 2 plus years of people leadership experience
  • Coaching and talent development experience
  • Ability to work on multiple requests concurrently
  • Excellent follow-up and follow through skills
  • Customer service mindset
  • Process orientation skills
  • Change management experience
  • Ability to influence cross-functional partners for adherence to defined process and policy
  • Detail oriented mindset
  • Ability to learn and use software programs for data entry i.e., SAP, etc.
  • Intermediate computer skills, i.e., Microsoft Office Suite (Excel, Word, PowerPoint, etc.)
  • Travel up to 25%
  • This position must pass a post-offer background and drug test

Preferred Skills and Experience:

  • People leadership experience in a customer facing role
  • Make Ready Center experience
  • Experience working in a union environment
  • Electrical Certification
  • Vocational Certification

Physical Demands and Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.