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Business Relationship Manager

4 months ago

Union, United States Jobs for Humanity Full time

Company DescriptionJobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS GlobalJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer ScienceJob DescriptionAre you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.Type Of Hire: Full-TimeExperienced (relevant combo of work and education)Education Desired:Bachelor of Computer ScienceAbout the teamThe Technology Business Partners own the relationship between the CIO organization and the Worldpay business teams and functional areas. We are a small, dedicated team with the aim of helping Worldpay colleagues navigate and understand Technology and what it offers.What you will be doingYour role will be to partner with teams across Worldpay and help them navigate and understand how technology can support and assist them. You will be a key stakeholder for multiple teams both outside and inside technology.Develop a deep knowledge of key business units and build positive relationships, both horizontally and vertically. Identify business capability roadmaps and priorities and ensure these match TechnologyOperational Excellence - owning and hosting review meetings across CIO reporting on performance of all teams and helping drive improvement, understanding blockers and helping remove those and improving cross team engagement and collaborationCIO Service Reviews for Worldpay Business:Reporting on Tech performance for specific business areasUnderstanding business requirements and passing into technology teamsBringing tech experts to advise and consultEscalation management - Key contact for senior Worldpay colleagues into Technology, own and drive resolution of issuesBusiness engagement/ consultation - Ensure business value realization and optimization, from value plans through consultancy, business case development, financial awareness, managing expectations and identifying opportunities to add valueIT Roadmap - help define and deliver the roadmap to all parts of Worldpay and ensure they understand where this may affect colleaguesNavigation of Technology - understanding all of technology and how it all fits together is key to then support the colleagues outside of technology finding what they need quickly and efficientlyWhat you bring:Can command credibility at senior management level (divisional board level)Influencing skills and authority - able to deliver effectively through staff that do not report directly to the role.Excellent communications skills - written and verbal - can translate technical terms and concepts easily into business oriented language and vice verse.Strong empathetic approach to customer service - naturally builds trust and confidence from the start of the relationship.Commands respect and credibility with technical teams - without necessarily being deeply technical.Strong influencer through persuasion and logical argumentAnalytical and attentive to detail, but can also step back and appreciate the bigger picture.Decisive and action oriented.Good networker and relationship builder.Added bonus if you have:Extensive knowledge of theoretical ITIL methodology and its practical application to Service Management.BRM certificationWhat we offer youA competitive salary and benefitsA variety of career development tools, resources and opportunitiesThe chance to work on some of the most challenging, relevant issues in the payment industryTime to support charities and give back in your community#LI-AB1#LI-WorldpayPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass