Client Relationship Consultant

21 hours ago


Union, Kentucky, United States U.S. Bank Full time

About the Role

At U.S. Bank, we're on a journey to deliver exceptional customer experiences. As a Client Relationship Consultant, you'll play a key role in building and fostering relationships with our customers, providing them with expert guidance and support to help them achieve their financial goals.

Key Responsibilities

  • Build and maintain strong relationships with customers through proactive outreach and follow-up, understanding their financial needs and preferences.
  • Identify and recommend solutions to meet customers' unique goals and needs, leveraging our range of deposit and loan products and services.
  • Develop and maintain a deep understanding of our consumer and business banking products and services, including digital offerings.
  • Provide exceptional customer service, ensuring a consistent and optimal experience for our clients.
  • Collaborate with branch team members and partners to deliver seamless service and support to our customers.
  • Stay up-to-date with industry trends and regulatory requirements, ensuring compliance with all relevant laws and regulations.

Requirements

  • High school diploma or equivalent.
  • Typically 4-5 years of job-related, retail banking experience or a combination of experience and commensurate training.
  • Proven ability to build and foster relationships with clients through proactive outreach and follow-up.
  • Excellent communication and interpersonal skills.
  • Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
  • Thorough knowledge of all retail products and services.

Preferred Skills

  • Experience in participating in sales campaigns and promotions.
  • Experience with using and demonstrating digital products and self-service technologies.
  • Ability to explore and identify a customer's true needs while leveraging a digital-first mindset.
  • Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer needs both reactively and proactively.

Benefits

  • Comprehensive benefits package, including healthcare, basic term and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, paid vacation, up to 11 paid holiday opportunities, adoption assistance, and sick and safe leave accruals.

EEO Statement

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.



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