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Front Desk Clerk
1 month ago
The Up Valley Inn & Hot Springs in search of a full-time Front Desk Host Our ideal candidate is a warm, welcoming, and friendly individual who is dedicated and detail-oriented. Our front desk is the hub of service for our guests, and we are looking for someone passionate about providing excellent service and hosting our guests in beautiful Napa Valley. Join us in this extraordinary project with exceptional people Essential Job Functions Answering telephones promptly and professionally, providing assistance to callers Taking reservations in person and over the phone Reading and responding to hotel emails Checking guests in and out Completing group pre-registrations and key packets Posting charges and processing payments Coordinating with Housekeeping and Maintenance Handling mail and coordinating deliveries Anticipating guests' needs and providing Concierge service as needed Maintaining knowledge of local attractions and activities Position Requirements Fluency in the local language Minimum of one year of customer/guest service or public contact experience desired Prior hotel front desk experience desired but not required High school diploma or equivalent Computer literate, ideally with knowledge of Word Excellent communication skills Desired Skills/Aptitudes Excellent interpersonal skills Courteous, friendly, and professional demeanor Independent thinker and quick study Good team player Ability to solve practical problems and handle various situations Effective in dealing with customers Ability to work well under pressure and multitask Punctual with regular attendance Essential Physical Abilities Various physical movements such as reaching, bending, and stooping Ability to remain stationary for up to eight hours Capability to lift heavy loads up to 40 lbs. and work at a fast pace Full-time Benefits Include: Medical, Dental, and Vision insurance Vacation, Sick, and Holiday Pay Room discounts at all Sightline Hospitality properties 401K retirement savings program Sightline Hospitality is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO #J-18808-Ljbffr
