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Front Desk Supervisor
2 months ago
Located in the heart of Napa Valley, Four Seasons Resort and Residences Napa Valley offers an unparalleled luxury experience. Our team is dedicated to providing exceptional service and creating unforgettable memories for our guests.
Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our Front Office team, you will be responsible for overseeing the day-to-day operations of the front desk, ensuring seamless guest experiences, and providing exceptional customer service.
Key Responsibilities- Assist Rooms Managers in overseeing the rooms division, focusing on guest relations and guest service agents.
- Block rooms for arrivals and ensure any discrepancies are resolved.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Check guests in and out in an efficient and friendly manner, using guest name whenever possible.
- Utilize computer systems to check guest in and out, run daily reports, and select and block rooms for arriving guests.
- Assist with Concierge services, including wine tastings, dining reservations, and transportation.
- Assist with Guest services, including delivering luggage to and from rooms, accompanying guests to their rooms, and assisting valet in parking vehicles.
- Accept reservations, changes, and cancellations in the absence of Reservations Department Staff.
- Assist with Administrative duties for the Rooms division, including inventory upkeep and purchasing, Medallia tracking, and communication.
- 2+ years' experience in a luxury hotel in Front Office and/or Concierge or Guest Services or previous rooms supervisory experience.
- Experience in a luxury resort highly preferred.
- Knowledge of Napa Valley and surrounding areas, highly desirable.
- Must be flexible with schedule, able to work weekdays, weekends, holidays, evening/overnight shifts.
- Ability to multi-task in a high volume and demanding environment.
- Strong problem-solving skills, ability to handle difficult situations and guests.
- Valid Driver's License required and clean driving record.
- Hourly: $31.21
- Cigna medical and dental benefit options
- 8 weeks of New Parental Leave Pay
- Excellent Training and Development opportunities
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary Employee Meals
- 401k Retirement Plans
