Front Desk Representative
1 week ago
Job Summary:
Solage is seeking a highly skilled and customer-focused Front Desk Agent to provide exceptional service to our guests. As the first point of contact, you will be responsible for creating a warm and welcoming atmosphere, ensuring a memorable and positive experience for our guests.
Key Responsibilities:
- Greet guests upon arrival and facilitate smooth check-in/check-out processes.
- Provide information about hotel services, amenities, and policies to guests.
- Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
- Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally.
- Process payments, verify payment information, and handle financial transactions accurately.
- Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.
Requirements:
- Excellent customer service skills and attention to detail.
- Ability to work in a fast-paced environment and multitask effectively.
- Strong communication and interpersonal skills.
- Basic math skills and accuracy with handling cash and credit transactions.
Compensation:
The starting pay rate for this position is $23.00 per hour. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education.
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