Front Desk Representative

2 months ago

Calistoga, California, United States Auberge Resorts Full time
Front Desk Agent

At Auberge Resorts Collection, we're seeking a skilled Front Desk Agent to provide exceptional guest experiences at our Solage property. As the first point of contact, you'll set the tone for our guests' stay, ensuring a memorable and positive experience from check-in to check-out.

Key Responsibilities:
  • Greet guests upon arrival and facilitate smooth check-in/check-out processes
  • Provide information about hotel services, amenities, and policies
  • Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments
  • Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally
  • Process payments, verify payment information, and handle financial transactions accurately
  • Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests

Requirements:

  • 1 year of experience in a similar role
  • Strong interpersonal and communication skills
  • Ability to handle multiple tasks efficiently
  • Familiarity with hotel management systems and basic computer skills

About Us:

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. We invite guests to create unforgettable stories in some of the world's most desirable destinations. Our properties share a crafted approach to luxury, bringing the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service.

Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. We provide equal employment opportunities to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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