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Housekeeping and Laundry Department Manager

2 months ago

Calistoga, California, United States Four Seasons Hotels Limited Full time
About Four Seasons Resort and Residences Napa Valley

Four Seasons Resort and Residences Napa Valley is a world-class wine country resort set within a world-class vineyard. Our team is dedicated to providing exceptional guest experiences through a commitment to luxury with genuine heart.

The Position/Role

The Housekeeping and Laundry Assistant Manager is an essential member of the Housekeeping and Laundry Team. This person must have high attention to detail and be determined to produce a high-quality Housekeeping product to ensure a seamless guest experience. This person will assist with managing the staff and controlling the daily activities of the Housekeeping and Laundry Department.

Responsibilities:
  • Oversee the day-to-day operation in areas relating to the Housekeeping and Laundry Department and administer the supervision of all staff in conjunction with the Assistant Director of Housekeeping/Rooms Lead.
  • Ensure the ultimate comfort, cleanliness, and safety for all of our guests, as expected in a Four Seasons Hotel.
  • Properly schedule staff and coordinate the daily assignment of work.
  • Manage department labor to ensure maximum efficiency and productivity for the hotel.
  • Interview and train the staff. Hold team members accountable and discipline staff when needed.
  • Properly open the Department. Check night report and prepare Room Attendants' daily assignments.
  • Prepare daily rooms report before 9 A.M. submitting to Front Desk noting any discrepancies.
  • Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported, and guest needs are being met.
  • Ensure communication and follow-up on any problems, guest requests, or special requirements.
  • Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Takes action in all matters related to the safety, security, satisfaction, and well-being of hotel guests and employees.
  • Check daily for maintenance conditions and submit the work orders for repairs through HOTSOS and follow through or escalate to the Director of Engineering.
  • Check guest floors daily; check suites occupied and vacant; spot check occupied rooms and inspect check-out rooms daily; check all VIP and Special Attention rooms.
  • Linen and Uniform quality control - clean and stocked.
  • Make inspection trips through entire hotel checking on production methods and procedures. Check washing formulas, making corrections and improvements whenever possible.
Requirements:
  • At least 2+ years of housekeeping management experience.
  • Bilingual - Fluent in Spanish and English preferred (verbal and writing).
  • Preferred experience in a luxury hotel in Housekeeping or equivalent with Four Seasons or another organization.
  • Strong communication and interpersonal skills.
  • Creates motivating work environment.
  • Have a high level of attention to detail.
  • Hold a valid driving license in order to operate golf carts and have a clean driving record.
  • Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.
About the Company:

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Our employee-centric approach will have you feeling like family in no time.

Benefits & Compensation Information
  • Salary Range: $74,000- $78,000
  • Competitive Salary & Benefits
  • Cigna medical and dental benefit options
  • 8 weeks of New Parental Leave Pay
  • Excellent Training and Development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • 401k Retirement Plans