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Guest Services Representative

2 months ago

Calistoga, California, United States Solage Full time
Position Overview

We are seeking a dedicated Front Desk Agent to enhance the guest experience at our luxury resort. As the initial point of contact, you will be instrumental in ensuring a welcoming and memorable stay for all visitors.

  • Greet guests upon their arrival, facilitate the check-in and check-out processes, and provide comprehensive information regarding the resort's services and amenities.
  • Oversee room bookings, respond to guest inquiries, and ensure that any special requests are communicated effectively to the appropriate departments.
  • Provide outstanding customer service by swiftly addressing guest concerns and fostering a friendly environment.
  • Accurately manage financial transactions and serve as a key communication link between guests and various hotel departments.

The starting compensation for this role is $23.00 per hour. Candidates should possess at least 1 year of experience in a comparable position, exhibit strong interpersonal skills, and have a working knowledge of hotel management systems.

Become a part of Solage, a member of the Auberge Resorts Collection, and contribute to a distinguished portfolio of exceptional properties that emphasize luxury, fine dining, and discreet service in sought-after locations worldwide.

Solage Management Inc is committed to equal employment opportunities for all team members, ensuring a diverse and inclusive workplace without regard to race, religion, gender, national origin, age, disability, or genetic information.