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Guest Services Representative

2 months ago

Calistoga, California, United States Solage Full time
Position Overview

We are seeking a dedicated Front Desk Agent to become an integral part of our esteemed establishment. As the initial point of interaction for our visitors, you will significantly contribute to ensuring a delightful and memorable experience throughout their visit.

  • Greet guests upon their arrival, assist with the check-in and check-out processes, and provide comprehensive information regarding the resort's services and facilities.
  • Oversee room bookings, respond to guest inquiries, and ensure that any special requests are relayed to the appropriate departments.
  • Exhibit outstanding customer service by swiftly addressing guest concerns and fostering a welcoming environment.
  • Accurately manage financial transactions and serve as a key communication link between guests and various hotel departments.

The compensation for this role starts at $23.00 per hour. Candidates should possess at least one year of experience in a comparable position, demonstrate strong interpersonal abilities, and have a working knowledge of hotel management software.

Become a part of Solage, which is included in the Auberge Resorts Collection, and contribute to a collection of remarkable properties that provide luxury, exceptional dining experiences, and discreet service in sought-after locations worldwide.

Solage Management Inc is committed to being an Equal Opportunity Employer, ensuring equal employment opportunities for all team members without discrimination based on race, religion, gender, national origin, age, disability, or genetic information.