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Senior Solution Consultant
2 months ago
Do you have a passion for solving problems and understanding what customers need?
Are you interested in working in an evolving technical space where you bring in new ideas to help your customers transform and innovate their business? As a Sr. Solutions Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps.
We look for individuals who have a proven track record of finding creative ways of solving complex problems. An out of the box thinker that can drive customer success and build lasting relationships.
What you will be doing?
Discover
You will run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.
Design
You will create a customized demo and have the opportunity to tell the story that showcases the solution.
Learn and Share
You will stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.
What do you need to have to be successful?
A passion for technology and helping people solve problems
Interpersonal communication, polished verbal and written communication
Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize and be detail-oriented
Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies.
Ability to understand customers security needs and articulate a solution
Bachelor’s degree, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience
Ability to travel up to 50%
Experience working with Cloud or SaaS company preferred
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