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Assistant Sales Manager
2 months ago
Duties & Responsibilities:
- Drive sales to exceed personal and store daily, weekly, and monthly revenue goals while delivering outstanding customer service experience.
- Support Sales Manager duties frequently acting as Manager on duty to accomplish the following objectives:
- Support training, coaching, and development of retail associates.
- Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals.
- Resolve customer issues and increase customer satisfaction.
- Communicate and execute company’s standards and directives to staff.
- Assume responsibility for other duties as developed.
- Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
- Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
- Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
- Other duties as assigned and required.
Key Qualifications
- Retail management experience of at least one year in a fast-paced retail environment
- Experience in a secondary leadership role or managed small sales teams
- Demonstrated outstanding sales performance throughout your retail career
- Ability to multitask, prioritize, and be flexible with changing business needs in a team environment
- Skills necessary to communicate effectively with a diverse group of people
Are you the perfect fit?
- Share our vision of modernizing eye care for all people and making eye care easy
- High school diploma or equivalent required
- Passionate about outstanding customer/patient care and eager to share that passion with others
- Strong interest in learning, embracing, and fostering innovation among your team
- Consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company
- Schedule flexibility required based on business needs
- Knowledgeable about MS Word, Google Docs, etc
- Optical experience is a plus
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