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Executive Account Manager
2 months ago
Job Type
Full-time
Description
Company Overview
Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in designing, developing, and producing medical devices for diagnostic and interventional procedures. We are focused on next-generation solutions for vascular access, electrophysiology, cardiac rhythm management, neurovascular, structural heart, and cardiovascular markets.
At Biomerics, we are dedicated to our diverse employee base. We understand that a strong, skilled, and engaged workforce is the foundation of our continued success as a business. We strive to live up to the Biomerics values in all our interactions. It is an exciting time to be part of our collective team, and there is no limit to the impact that can be achieved here at Biomerics. We improve and advance the lives of our employees and patients who depend on our products.
At Biomerics, we believe in integrity, partnership, empowerment and accountability, trust, agility, teamwork, and excellence, and we care. Our team-oriented, customer-focused corporate culture prioritizes building strategic, mutually beneficial partnerships with customers and our team members.
Role Summary
- We are looking for an Executive Account Manager to create long-term, trusting relationships with our customers. The Executive Account Manager oversees a portfolio of assigned customers, develops new business from existing clients, and actively seeks new sales opportunities.
- Account management responsibilities include developing strong customer relationships, connecting with key business executives and stakeholders, and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the customer experience. This position may require occasional travel.
- If you are familiar with account management software (CRM), have a flair for client communication, and understand consumer behavior, we'd like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.
- Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Ensure our solutions' timely and successful delivery according to customer needs and objectives.
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Collaborate with the sales team to identify and grow opportunities within the territory.
- Assist with challenging client requests or issue escalations as needed.
Preference of a candidate living in the Bay area of California.
- Bachelor's degree in business administration, Sales, or relevant field or equivalent work experience in a related field plus 5 to 7 years of experience as an Account Manager.
- Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or any other relevant role.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
- Solid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office (particularly MS Excel).
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple account management projects while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
Benefits: Medical/Dental/Vision Insurance, Short-Term Disability, Long-Term Disability, Life Insurance, Paid Vacation Days, Paid Holidays, 401k.
The salary estimates are estimates from this job board and not a guarantee from Biomerics' salary range.
Biomerics does not accept non-solicited resumes or candidate submittals from search/recruiting agencies that are not already on Biomerics' approved agency list. Unsolicited resumes or candidate information submitted to Biomerics by search/recruiting agencies not already on Biomerics approved agency list shall become the property of Biomerics, and if Biomerics subsequently hire the candidate, Biomerics shall not owe any fee to the submitting agency.
