Technical Support Specialist

2 weeks ago

Indianapolis, United States Resultant Consulting Group Full time

**Technical Support Specialist**

* Indianapolis, IN, USA

* Employees can work remotely

* Full-time

**Company Description**

We are a passionate team of 300+ engineers, mathematicians, data analysts, project managers, and business consultants. But more importantly, we are active listeners, deep thinkers, and courageous problem solvers.

The Resultant team purposefully comes together to produce a positive outcome. Our name symbolizes our commitment to empathy and collaborationof not just delivering our clients with the best solutions, but to deeply listening to them, understanding their needs, and learning from each other in the process. The force of Resultant comes from the combined knowledge, passion, and innovation of our team and partners.

Together, we partner with clients in the public and private sectors to help them overcome their most complex challenges, empowering our clients to drive meaningful change in their organizations and communities. In everything you do, youll help your clients, colleagues, and communities thrive.

Resultant was founded as KSM Consulting in 2008.

**Job Description**

To help continue our rapid growth and solve our clients toughest problems, we need a Technical Support Specialist to join the team. If you love to solve problems and add value, please consider what your typical days might look like

* You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.

* You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.

* You will prepare desktops, laptops and miscellaneous hardware for customers.

* You will keep customer documentation up-to-date and accurate.

* You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.

* You will perform customer maintenance activities on behalf of the customer team.

* You will monitor the customer teams assigned alerts in conjunction with the live helpdesk and respond appropriately.

* You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.

* You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.

**Qualifications**

Some of the skills we are expecting are. . .

* You should possess excellent communication and customer service skills, both written and oral.

* You should be able to explain technical challenges and solutions to just about anyone, regardless of their background.

* You should be willing to participate in an on-call rotation and provide after-hours support as necessary.

* We require at least 1-3 years of experience as a Desktop Support Specialist or similar role

We expect that you will be able perform the following tasks daily. . .

* Servers: Active Directory, File Permissions, Domain, Backups, Antivirus

* Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN

* Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus

* User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email)

* Applications and Products: Office 365, SharePoint, QuickBooks

**Additional Information**

**What you should know about Resultant:**

* Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.

* Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful.

* Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.

* Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways.

* We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.

* We pride ourselves in having the best talent in the industry and hope that youre up for the challenge

* I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.

* I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.

* The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer

Technical Support Specialist

* Indianapolis, IN, USA

* Full-time

  • Technical Support Specialist

    2 days ago

    Indianapolis, Indiana, United States US Signal Company LLC Full time

    Job SummaryUS Signal Company LLC is seeking a highly skilled Technical Support Specialist to join our team in Indianapolis, Indiana. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to customers via...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Cynet Systems Full time

    Job OverviewWe are seeking a dedicated Technical Support Specialist to join our team at Cynet Systems.Position Title: Technical Support SpecialistLocation: Indianapolis, INEmployment Type: ContractPosition Summary:Key Responsibilities:Provide direct assistance to employees in resolving computer-related issues, while also educating users and addressing their...

  • Technical Support Specialist

    6 days ago

    Indianapolis, Indiana, United States Worldwide TechServices Full time

    Technical Support SpecialistThe Technical Support Specialist role is a mid-level position dedicated to the maintenance and repair of technology-driven devices within a user-focused environment.Key Responsibilities:Conduct diagnostic and repair operations for a variety of technological devices including computers, laptops, tablets, and printers.Provide...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, United States Emarsys UK Ltd Full time

    Technical Support Specialist Indianapolis **Technical Support Specialist** Indianapolis Emarsys are an international SaaS group of sharp technology experts. Born in 2000, we have supported e-commerce brands to grow their commercial value through highly-personalized customer engagement. Today our predictive intelligence fuels user-friendly, real-time...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States RADcube, LLC Full time

    Position OverviewAs a Technical Support Specialist at RADcube, LLC, you will play a crucial role in assisting clients who utilize advanced monitoring and analytics solutions for their web and mobile platforms.Key Responsibilities· Deliver expert assistance to clients leveraging monitoring tools for their applications.· Diagnose and rectify technical...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Johnson Controls International Full time

    Position OverviewThe Technical Support Specialist plays a crucial role in delivering specialized assistance to Field Technicians. This position involves the remote programming of Communicators and Alarm Panels utilizing various proprietary software from manufacturers.Key ResponsibilitiesRespond to inbound inquiries from technicians seeking help with...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Compunnel Inc. Full time

    Position: Desktop Support TechnicianCompany: Compunnel Inc.Role Overview:As a Desktop Support Technician, you will be responsible for delivering exceptional technical assistance and support for desktop environments. Your role will encompass a variety of tasks aimed at ensuring optimal performance of client systems.Key Responsibilities:Implement service...

  • Technical Product Support Specialist

    4 days ago

    Indianapolis, Indiana, United States CommuniCare Health Services Corporate Full time

    Job Summary:As a Product Support Specialist at CommuniCare Health Services Corporate, you will play a critical role in delivering exceptional customer experiences and ensuring the seamless operation of our proprietary SaaS platform.Key Responsibilities:Customer Support: Serve as the primary point of contact for customers and end-users within a designated...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Vertical Talent Solutions Full time

    Full-Time - Tier 2 Technical Support SpecialistExperience in Managed Service Provider (MSP) Environment RequiredMust possess a Valid Driver's License with a clean driving recordOnsite role with On-Call responsibilities once every four monthsEssential QualificationsMinimum of 2.5 to 4 Years of Comprehensive IT Experience - Candidates who graduated in 2020 are...

  • Autodesk Software Technical Support Specialist

    4 days ago

    Indianapolis, Indiana, United States Rand Worldwide, Inc Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Rand Worldwide, Inc. As a Technical Support Specialist, you will play a vital role in providing top-notch support and solutions to our clients related to Autodesk software, specifically Inventor and Vault, in a Microsoft environment.Key...

  • Technical Support Professional

    5 days ago

    Indianapolis, Indiana, United States Joulé Full time

    Job Summary:Joulé is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting computer issues, and educating users on best practices.Key Responsibilities:Provide technical support to clients via phone, email, or in-personTroubleshoot...

  • CNC Programming Specialist – Technical Support

    2 weeks ago

    Indianapolis, Indiana, United States The Vertex Company Full time

    The Vertex Company is expanding and is in search of a CNC Programming Specialist – Technical Support to enhance our engineering team. Position Overview: We are looking for candidates to provide comprehensive engineering assistance within a machining environment. Key Responsibilities: Below is a selection of the responsibilities expected from a...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, United States EXOS TALENT Full time

    EXOS talent is continuing to grow! Our internal support practice is adding full-time Support Engineers and Analysts to the team. These positions are full-time, onsite opportunities that do not offer sponsorship or C2C. Candidates living in Indianapolis or the surrounding area will be given first consideration.• Provide technical support to end-users via...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, United States EXOS TALENT Full time

    EXOS talent is continuing to grow! Our internal support practice is adding full-time Support Engineers and Analysts to the team. These positions are full-time, onsite opportunities that do not offer sponsorship or C2C. Candidates living in Indianapolis or the surrounding area will be given first consideration.• Provide technical support to end-users via...

  • Sales Representative

    13 hours ago

    Indianapolis, Indiana, United States SilverLinx Full time

    About SilverLinxSilverLinx is a global leader in the development, manufacturing, and distribution of innovative solutions for ventilation and air conditioning of spaces. With a strong presence in over 70 countries, the company has a diverse portfolio of products and services that cater to the needs of various industries.Our TeamWe are a highly motivated team...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Netfor, Inc. Full time

    Job OverviewCompany: Netfor, Inc.ABOUT USNetfor is dedicated to delivering exceptional customer support for both business clients and technology users. Our customers connect with us through various channels, including phone, email, and online chat, to receive top-notch service, help desk assistance, order processing, and field services.YOUR GROWTH WITH...

  • Technical Support Specialist

    1 week ago

    Indianapolis, Indiana, United States Anchor Point Technology Resources Full time

    Anchor Point Technology Resources is seeking a dedicated professional for their customer support division, focusing on telephonic assistance. This role offers a hybrid work arrangement with one day required onsite.Key Responsibilities:Deliver exceptional customer service to every client reaching out to the Service Center for support.Translate customer...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Netfor, Inc. Full time

    Job OverviewCompany: Netfor, Inc.ABOUT USNetfor is dedicated to providing exceptional customer support for both business clients and technology users. Our customers reach out to us through various channels including phone, email, and online chat, ensuring they receive top-notch service, help desk assistance, order processing, and field services.YOUR GROWTH...

  • Junior Technical Support Analyst

    2 weeks ago

    Indianapolis, Indiana, United States Martek Global Services Inc. Full time

    Job OverviewMartek Global Services, Inc. is a recognized leader in providing a diverse range of IT solutions. We are currently looking for a Junior Technical Support Specialist to join our dedicated team. This role involves supporting various technological initiatives within the Department of Defense.Location: Stennis Space Center, MississippiKey...

  • IT Support Specialist

    4 days ago

    Indianapolis, Indiana, United States Merge IT Full time

    Job Summary:Merge IT is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients' IT systems are running smoothly.Main Responsibilities:Provide technical support to clients via...