Technical Support Specialist

2 weeks ago

Indianapolis, United States EXOS TALENT Full time

EXOS talent is continuing to grow Our internal support practice is adding full-time Support Engineers and Analysts to the team.


These positions are full-time, onsite opportunities that do not offer sponsorship or C2C. Candidates living in Indianapolis or the surrounding area will be given first consideration.


• Provide technical support to end-users via phone, email, or in person.

• Identify, diagnose, and troubleshoot complex technical issues related to hardware, software, and network systems.

• Diagnose and resolve complex technical problems related to servers, network infrastructure, and security systems.

• Install, configure and maintain desktops, laptops, printers, mobile devices and other IT equipment.

• Maintain and monitor computer networks, servers, and storage systems.

• Ensure compliance with security and data protection policies and procedures.

• Work closely with other IT teams to identify and resolve technical issues that may impact end-users.

• Work with other IT team members to implement new technology solutions and upgrades.

• Keep accurate and up-to-date documentation of IT systems and procedures.

• Escalate technical issues to Tier 3 support and vendors as needed, ensuring timely resolution of the problem.

• Continuously expand technical knowledge and skills through self-education and training opportunities.

• Maintain a high level of customer satisfaction by providing effective solutions and exceptional customer service.

• Participate in on-call rotation.

• Collaborate with other members of the IT team on projects and initiatives.


Required Skills

• Minimum of 2-5+ years of experience in an IT support role, with a focus on Tier 1 and Tier 2 technical support

• Strong technical skills in hardware, software, and network systems, including Microsoft

• Windows and Office, macOS, iOS, and Android platforms, network technologies, and hardware troubleshooting.

• Experience with networking concepts and protocols, including LAN/WAN, VPN, DNS, DHCP, TCP/IP, and wireless networks.

• Experience in troubleshooting hardware, software, and network systems.

• Excellent analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to work independently and as part of a team.

• Familiarity with ITIL and Service Management concepts.

• Exceptional customer service skills, with a focus on delivering timely, efficient, and effective solutions.

• Ability to work independently, as well as part of a team.

• Excellent customer service and interpersonal skills with the ability to communicate technical information to non-technical users.

• Experience working with ticketing systems and maintaining accurate documentation.

• Ability to work independently and manage multiple tasks simultaneously while meeting deadlines.

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