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District Manager
2 months ago
**District Manager**
**My mindset has always been not to meet expectations, but to exceed them.**
Job Title District Manager Top 3 Skills Process Improvement, Dealing with Ambiguity, Interpersonal Savvy Location Grand Rapids, Michigan **District Manager** **Grand Rapids, MI November 20-August 21** * Overseeing 9 retail locations with a combined revenue of $60 million annually
* Launched the delivery platform for the district resulting in 10-15% revenue increase within 3-4 months of launch
* Project managing and launching the opening of three new store locations
* Maintaining 100% leadership team retention
* Initiated Cannabis & Community program, partnering, and positioning each store locally within their community
* Transitioned POS platforms in order to expedite guest transactions. Average transaction time decreased by 60-90 seconds within the first 4 weeks of implementation
* Promoted 4 internal team members to Store Manager and 5 to Assistant Manager through proper coaching and individual development plans
* Performing regular store walk throughs & auditing to ensure that all dispensary team members maintain proper compliance protocol directed by METRC and the MRA. Average compliance score increased 10% on average within the first 6 months
* Implemented and revised current SOPs including cash handling, product rotation and inventory, and team member deployment within retail stores
* Decreased labor % to sales from 18-23% to 10% or below within the first four months of employment
* Selecting and editing third party edible purchase leading to 25% increase in sales within category within first 3 months
* Developed monthly upsell incentive programs leading to consistent MOM average transaction increase of 5-10% from Dec 20-September 21
* Developed a bonus incentive for retail leaders in order to maintain retention and remain competitive within the industry
* Launched companywide training initiative for ongoing cannabis education where deficiencies were identified
* Implemented a snapshot platform where criteria were graded/measured revolving solely around the guest experience
* Partnering with the NSO and design team for consistent process improvement and elevated guest experience
* Interfacing with department heads to analyze inventory needs, policy and security updates other dispensary needs
* Conducting ongoing competitor analysis and strategizing
* Providing cultivation and processing teams with feedback on inventory levels and sales trends
* Utilization of KPI/metrics, tools, reports, and review cadence to ensure optimal efficiency
* Partnering with HR to revise the onboarding process, including an LMS platform
* Recruiting, interviewing, and hiring all dispensary managers and leadership team members
* Performing dispensary managers reviews on an annual basis
* Analyzing business performance, developing weekly & quarterly action plans
* Consistently identifying trends in competitor sales/discounts/promotions to remain competitive
* Consistently working on product evolution and improvement with the solicitation of team member and guest feedback
* Implemented third party platform to increase Google reviews. All stores saw review scores 90% or higher within the district within 30 days of implementation. Team members were monetarily rewarded for personalized reviews
* Maintaining accountability of all team members
* Maintaining full P&L ownership
* Rebranded/remodeled/realigned company operated stores resulting in 20% increased sales 2017-2020
* Implemented scheduling platform which led to increased productivity and consistent labor costs of 10% or below
* Maintained full store manager retention reducing training and hiring cost
* Responsible for obtaining all store licensing and renewal
* Partnered with marketing and social media departments, developing digital marketing content for increased store and company exposure
* Responsible for COG reduction by 10-15% in all company operated stores within the first 12 months in role
* Introducing digital menus in company operated stores, increasing sales 10-15% YOY for first three years
* Responsible for developing and distributing the top selling SKU within the company from 2017-2019
* Decreased store buildout costs by 18% through contractor selection and material purchases
* Recruiting top retail management talent, overseeing performance and succession planning
* Developing, executing, and initiating new sales goal strategies
* Driving the retail management team for comprehensive company success
* Maintaining and developing SOPs and KPIs
* Managing mid-west division licensed store openings
* Creating and maintaining best practices, ensuring a superior guest experience
* Developing training models and curriculum, testing, and implementing in retail store locations
* Tracking and reporting store performance metrics, identifying areas of opportunity and growth
* Leading marketing initiatives & strategy for new product development and customer engagement
* Representing Lifeway at nationwide tradeshows and marketing events
* Dealing with ambiguity and problem solving on a daily basis
* Conducting quality assurance audits for retail outlets, adhering to IDOPH code and standards
* Creating an innovative product lineup to ensure guest satisfaction and sustained sales growth
* Managing social media outlets, responding to customer inquiries, and resolving all service issues
**District Manager** **Chicago, IL** **Aug 09 Oct 11** * Managed the portfolio of all retail stores, including 60 licensed concept store locations and mobile food truck
* Responsible for P&L management, forecasting and meeting sales goals
* Exceeded sales goal targets by 10% for both years in position
* Project managed 3 new store openings from vendor selection to store opening
* Set sales targets and developed strategy for achieving sales goals
* Determined the vision and strategy for new store openings and site selection of the stores
* Developed job descriptions, employee reviews, bonus structure and training programs
* Created retail policies for all products, ensuring compliance with the COC and IDOPH
* Opened new retail locations with a start-up mentality for sustained growth
* Hired top talent to ensure a superior guest service experience
* Managed product inventory and production
* Managed an annual showcase event schedule countrywide, ranging from Lollapalooza, Taste of Chicago, and Expo West volumes
* Established relationships with the City of Chicago including the SBA, Chamber of Commerce and local aldermen for eased licensing and community involvement
* Conducted, facilitated, and implemented 4 training programs to existing and new partners. These included Customer Care, Servant Leadership, Supervisory Skills and 360 Degree Leadership
* Developed new curriculum and instructional materials for company operated stores
* Facilitated workshops/seminars required for executive leader training
* Measured effectiveness of training programs and materials
* Developed and implemented the head-set deployment training program nationwide
* Consulted with district managers to identify training needs and how to implement new materials