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District Manager

2 months ago

Grand Rapids, United States Rockbridgesearch Full time

**District Manager**

**My mindset has always been not to meet expectations, but to exceed them.**

Job Title District Manager Top 3 Skills Process Improvement, Dealing with Ambiguity, Interpersonal Savvy Location Grand Rapids, Michigan **District Manager** **Grand Rapids, MI November 20-August 21** * Overseeing 9 retail locations with a combined revenue of $60 million annually

* Launched the delivery platform for the district resulting in 10-15% revenue increase within 3-4 months of launch

* Project managing and launching the opening of three new store locations

* Maintaining 100% leadership team retention

* Initiated Cannabis & Community program, partnering, and positioning each store locally within their community

* Transitioned POS platforms in order to expedite guest transactions. Average transaction time decreased by 60-90 seconds within the first 4 weeks of implementation

* Promoted 4 internal team members to Store Manager and 5 to Assistant Manager through proper coaching and individual development plans

* Performing regular store walk throughs & auditing to ensure that all dispensary team members maintain proper compliance protocol directed by METRC and the MRA. Average compliance score increased 10% on average within the first 6 months

* Implemented and revised current SOPs including cash handling, product rotation and inventory, and team member deployment within retail stores

* Decreased labor % to sales from 18-23% to 10% or below within the first four months of employment

* Selecting and editing third party edible purchase leading to 25% increase in sales within category within first 3 months

* Developed monthly upsell incentive programs leading to consistent MOM average transaction increase of 5-10% from Dec 20-September 21

* Developed a bonus incentive for retail leaders in order to maintain retention and remain competitive within the industry

* Launched companywide training initiative for ongoing cannabis education where deficiencies were identified

* Implemented a snapshot platform where criteria were graded/measured revolving solely around the guest experience

* Partnering with the NSO and design team for consistent process improvement and elevated guest experience

* Interfacing with department heads to analyze inventory needs, policy and security updates other dispensary needs

* Conducting ongoing competitor analysis and strategizing

* Providing cultivation and processing teams with feedback on inventory levels and sales trends

* Utilization of KPI/metrics, tools, reports, and review cadence to ensure optimal efficiency

* Partnering with HR to revise the onboarding process, including an LMS platform

* Recruiting, interviewing, and hiring all dispensary managers and leadership team members

* Performing dispensary managers reviews on an annual basis

* Analyzing business performance, developing weekly & quarterly action plans

* Consistently identifying trends in competitor sales/discounts/promotions to remain competitive

* Consistently working on product evolution and improvement with the solicitation of team member and guest feedback

* Implemented third party platform to increase Google reviews. All stores saw review scores 90% or higher within the district within 30 days of implementation. Team members were monetarily rewarded for personalized reviews

* Maintaining accountability of all team members

* Maintaining full P&L ownership

* Rebranded/remodeled/realigned company operated stores resulting in 20% increased sales 2017-2020

* Implemented scheduling platform which led to increased productivity and consistent labor costs of 10% or below

* Maintained full store manager retention reducing training and hiring cost

* Responsible for obtaining all store licensing and renewal

* Partnered with marketing and social media departments, developing digital marketing content for increased store and company exposure

* Responsible for COG reduction by 10-15% in all company operated stores within the first 12 months in role

* Introducing digital menus in company operated stores, increasing sales 10-15% YOY for first three years

* Responsible for developing and distributing the top selling SKU within the company from 2017-2019

* Decreased store buildout costs by 18% through contractor selection and material purchases

* Recruiting top retail management talent, overseeing performance and succession planning

* Developing, executing, and initiating new sales goal strategies

* Driving the retail management team for comprehensive company success

* Maintaining and developing SOPs and KPIs

* Managing mid-west division licensed store openings

* Creating and maintaining best practices, ensuring a superior guest experience

* Developing training models and curriculum, testing, and implementing in retail store locations

* Tracking and reporting store performance metrics, identifying areas of opportunity and growth

* Leading marketing initiatives & strategy for new product development and customer engagement

* Representing Lifeway at nationwide tradeshows and marketing events

* Dealing with ambiguity and problem solving on a daily basis

* Conducting quality assurance audits for retail outlets, adhering to IDOPH code and standards

* Creating an innovative product lineup to ensure guest satisfaction and sustained sales growth

* Managing social media outlets, responding to customer inquiries, and resolving all service issues

**District Manager** **Chicago, IL** **Aug 09 Oct 11** * Managed the portfolio of all retail stores, including 60 licensed concept store locations and mobile food truck

* Responsible for P&L management, forecasting and meeting sales goals

* Exceeded sales goal targets by 10% for both years in position

* Project managed 3 new store openings from vendor selection to store opening

* Set sales targets and developed strategy for achieving sales goals

* Determined the vision and strategy for new store openings and site selection of the stores

* Developed job descriptions, employee reviews, bonus structure and training programs

* Created retail policies for all products, ensuring compliance with the COC and IDOPH

* Opened new retail locations with a start-up mentality for sustained growth

* Hired top talent to ensure a superior guest service experience

* Managed product inventory and production

* Managed an annual showcase event schedule countrywide, ranging from Lollapalooza, Taste of Chicago, and Expo West volumes

* Established relationships with the City of Chicago including the SBA, Chamber of Commerce and local aldermen for eased licensing and community involvement

* Conducted, facilitated, and implemented 4 training programs to existing and new partners. These included Customer Care, Servant Leadership, Supervisory Skills and 360 Degree Leadership

* Developed new curriculum and instructional materials for company operated stores

* Facilitated workshops/seminars required for executive leader training

* Measured effectiveness of training programs and materials

* Developed and implemented the head-set deployment training program nationwide

* Consulted with district managers to identify training needs and how to implement new materials