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Retail Store Manager

4 months ago

Grand Rapids, United States Wild Bill's Tobacco Full time
Job DescriptionJob DescriptionDescription:

Retail Store Manager oversees the operations of one of our retail locations. They are responsible for managing the staff, inventory, and finances of the store, as well as providing excellent customer service to our valued customers. The ideal candidate will have experience in retail management and a passion for the tobacco industry.


Responsibilities:

  • Recruit, interview, select and retain top talent.
  • Motivate, coach, develop, lead, and train the store employees on an ongoing basis.
  • Manage and supervise a team of retail employees, including scheduling and performance management.
  • Enforce company policies and procedures and ensure all employees comply.
  • Guides team to identify, recommend and implement changes to improve productivity.
  • Sets clear performance expectations and ensures store team is trained in sales, customer service, and operations to meet company standards.
  • Communicates priorities and sales driving information effectively to ensure store employees are equipped to maximize business opportunities.
  • Maintaining a clean, safe environment by complying with all health and sanitation procedures
  • Ensure the store is properly stocked with inventory and manage inventory levels and product ordering.
  • Obtain product knowledge about all products as well as awareness of current product launches and promotions.
  • Manage all store operations daily, including but not limited to inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
  • Assisting customers with sales transactions and providing excellent customer service
  • Develops plans and follows up to maximize sales and drive consistent performance results.
  • Identifies performance opportunities and partners with District Manager to develop a plan to address and manage issues effectively.
  • Stays informed on corporate communication, directives, initiatives, policies, and procedures.
  • Implements store programs to increase efficiencies in sales, service, operations, and branding.
  • Majority of business hours are spent on the sales floor greeting customers, coaching employees, and running the business where it matters most.
  • Monitor and analyze sales and financial data to make strategic business decisions.
  • Develop and execute marketing and promotional strategies to increase store traffic and sales.
  • Stay up to date with industry trends and competition and make recommendations to District Management on ways to improve the business.
  • Work over 40 hours a week and available to work nights, weekends, and holidays.
  • May require additional tasks, duties or projects as assigned.
Requirements:

Knowledge and Skills:

  • Written and Communications
  • Leadership
  • Customer Service
  • Microsoft Office
  • Store Operations
  • Basic math of adding and subtracting

Qualifications:

  • At least 21 years or older
  • Completion of high school degree
  • At least 1-2 years of previous manager experience
  • Flexible to work weekends and holidays if needed
  • Flexible to work 12 hour shifts at times
  • Ability to lift up to 50 pounds

Benefits:

  • Benefits available: health, dental, vision, life insurance, effective after 60 days of employment.
  • Paid time off (PTO) effective after 90 days of employment.
  • Merchandise discounts.
  • Development and growth opportunities