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Service Coordinator

2 months ago

Warwick, United States Wanzl Metallwarenfabrik GmbH Full time

Ensure all sites, staff, and vehicles assigned are running in a safe, efficient, and compliant manner with Company/Group policies. Ensure staff inductions are delivered to new starters as required, annual inductions are completed as directed by the business, and training is completed in accordance with the Wanzl Academy processes and by the H&S/HR department. Carry out HR functions as required by the business. Carry out investigations relating to workmanship/quality, accidents, and incidents as and when required by the business. Ensure when working on site you are “Adding Value”, if you are saving cost, improving efficiencies, or ensuring compliance with Health & Safety legislation or policy, then you are adding value. Carry out all audits at each allocated location/mobile resource in accordance with the Group Operations arrangements to ensure compliance with all Wanzl Safe Systems of work. Audits must be carried out on the Wanzl Service Management system. Remain flexible but focused, site/staff responsibility is subject to change, and additional tasks within the Wanzl Group locations may also be required; this is at the discretion of your line manager or senior managers within the Group. You must manage your time efficiently in accordance with the directive from the business and highlight any workload issues to your Line Manager. Provide support for building relationships and communication with customers e.g. attending JMR/Group H&S Audits/General meetings, etc. if relevant. In partnership with site supervisors and mobile supervisors: Ensure staff utilize all Wanzl systems e.g. Connect/Team Haven/SHE Assure/VERISAE/Dayforce, etc. in a timely and accurate manner. Ensuring that staff abide by the safe working procedures relevant to their role. Liaise with customers including dealing with customer complaints. Ensure fulfillment of rostering, training, and coaching of staff to ensure that they are able to undertake the requirements of their contracts of employment. Ensure compliance with CPM weekly forecasts through CPM supervisors and amend hours as required through service office prior to any changes taking place. Ensure KPI reports delivered by service office are actioned as required. Ensure agreed CPM SLA’s are adhered to and any additional activities are discussed and agreed in advance, prior to any changes or additional PO coverage being secured. Complete any other reasonable request within the purpose and spirit of the role. Compliance with Company Policies and Group Management Systems. Qualifications

What to bring with you Full car driving license. A good level of IT skills. Good timekeeping and communication skills. Must be flexible in terms of working hours. Must be able to stay away from home when required. Ability to problem solve and react quickly to unforeseen issues within the field. Ability to mentor staff and to have an approachable and ethical attitude. Application

Apply now Mandatory fields * First name * Last name * Postcode & town/city * Country * Street & house number * Telephone E-mail * Re-enter e-mail * Salary expectations * Where did you hear about us? * Remarks (max. 500 characters) Upload file max. 5MB (jpg, png, pdf, doc, docx) * In our Data Protection Information you will find all relevant details on the processing of your personal data in connection with the contact form.

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