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New American Initiative Coordinator

3 months ago

Manhattan, United States Harlem YMCA Full time

**Salary: $20.00 - $26.00 Hourly**

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The Harlem YMCA is seeking a New American Initiative Coordinator who will be responsible for supporting the New Americans Initiative with the strategy, implementation, fidelity, and quality of the New Americans Initiative programs and services.

**Key Responsibilities**:
Programmatic:

- Provide ongoing support and trauma-informed case management services to participants and community members, including providing and documenting social service referrals and outcomes, as per program standards and funder expectations.
- Understand, articulate, and support participants with issues related to program eligibility and ensure participants understand and adhere to program philosophy, standards, rules, and regulations.
- Support recruitment, registration, authentic assessment, and orientation for new students. In partnership with the NAI Director, ensuring consistent community outreach, retention, and recruitment within local communities.
- Provide outstanding hospitality to all participants, members, and guests. Outstanding hospitality is acting as a proactive agent - initiating a professional relationship with the participants regarding their needs, concerns and questions, and acting as an agent to accommodate the participant’s needs/concerns.
- Assist with the management of programs to maximize participant satisfaction, revenue and compliance with the YMCA and funder standards.
- Provide participants with opportunities that will increase their involvement, sense of belonging, and ownership of the YMCA and their own growth and development.
- Maintain internal case files and support the NAI Data Manager, ensuring timely data entry into government and internal databases or any other database assigned to the Initiative, including but not limited to intake, goals, and outcomes, pre and post testing, attendance, case notes and ensuring that supporting documentation is complete.
- Maintain up-to-date referral network and linkage agreements, and ensure that workshop instructors deliver contextualized, community-driven workshops that integrate technology, family, health, immigration, legal, and financial literacy.
- Assist with reporting to government and private funders, tracking and reporting student data and achievement results and coordinating the operational aspects of the New Americans Initiative.

Supervisory:

- Assist in the recruiting, scheduling, supervising, and evaluations of program staff, volunteers and interns displaying model behavior, maintaining open lines of communication and being clear about roles and relationships.

Additional Responsibilities:

- Model the best practices of hospitality and positive culture.
- This position supports all aspects of programming, including but not limited to community outreach, recruitment, and participant outreach.
- Work enthusiastically as part of a team.
- Actively participate in professional development, designated meetings, and special events, as appropriate and requested.

**Desired Skills & Experience**:

- Bachelor’s degree in education, social work, mental health, or a relevant field is required. Or equivalent work experience.
- Minimum of two (2) years of related experience required.
- Bilingual required: Spanish/English or Mandarin/English.
- Knowledge of principles and practices related to adult literacy and civic education, immigration legal services, and case management.
- Knowledge of Microsoft Office, including Excel, and working knowledge of Microsoft Suite.
- Ability to articulate immigration issues, trends, and advocacy efforts at the local, city, and state levels.
- Ability to read, translate, collate, and report raw data.
- Ability and interest in working with diverse populations.
- Must be willing to work as part of a team and be able to establish positive relationships with participants, the community, collaborators, and partnerships.
- Must be a self-starter, highly organized, patient, and able to work well with others.
- Must work a minimum of two (2) evenings per week.

**Benefits**:
The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more Benef