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Service Operations Associate

2 months ago

Manhattan, Kansas, United States IG Design Group Americas Inc Full time

Client Relations Coordinator

Position Overview

IG Design Group Americas Inc. is a prominent player in the gift packaging, crafts, decor, and creative play sectors, boasting a diverse portfolio of over 50 well-known brands distributed across various markets. We take pride in our partnerships with leading retailers.

We are currently seeking a Client Relations Coordinator to become an integral part of our team.

Key Responsibilities

  • Manage inbound shipments related to product returns, store closures, and damaged items.
  • Process purchase requests for necessary office supplies.
  • Address and resolve customer complaints effectively.
  • Facilitate initial stock shipments for new retail locations, including major chains.
  • Maintain vendor portals and assist in setting up new accounts.
  • Ensure accuracy in creating fill-in orders and processing credit orders.
  • Handle orders received via phone, email, or fax.
  • Generate cancellation and credit memos for store closures or shipment discrepancies.
  • Process EDI orders with errors through WebDocs.

Qualifications

The ideal candidate will possess:

  • 1-2 years of experience in customer service, preferably in a B2B environment.
  • Strong computer proficiency, particularly in Microsoft Word, Outlook, and Excel.
  • The ability to manage confidential pricing information and new product details.

What We Offer

We provide a dynamic and enjoyable work atmosphere that encourages creativity and collaboration. Our comprehensive benefits package includes:

  • Paid time off
  • Health and wellness benefits
  • Opportunities for professional growth

Equal Opportunity Employer

We value diversity and are committed to creating an inclusive environment for all employees.