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Customer Service Representative
2 months ago
This role serves as the primary point of contact for member services within a branch. Responsibilities include providing DMV and Notary services, assisting members at reception, and distributing travel-related materials such as maps and tour books.
Key Responsibilities
- Deliver DMV registration services to members while adhering to current regulations and policies.
- Assist at the reception desk with member check-ins and provide necessary travel materials.
- Identify opportunities for cross-selling based on members' needs and enhance member relationships by promoting various products and services.
- Process Notary transactions in compliance with established procedures and maintain relevant knowledge.
- Prepare TripTiks, International Driving Permits, and passport photos for members.
- Book car rentals, hotel accommodations, and domestic travel packages.
Administrative Duties
- Perform essential administrative tasks, including balancing cash drawers, resolving discrepancies, and filing receipts.
- Process payments for memberships and insurance policies, and manage membership file updates.
- Address member complaints and provide necessary support materials.
- Contribute to corporate initiatives aimed at improving membership retention and satisfaction.
Qualifications
- High School GED required.
- 1-3 years of customer service experience preferred.
- Moderate knowledge of Auto Club products and services, particularly in travel counseling and routing.
- Advanced understanding of DMV regulations is preferred.
- Proficiency in using branch equipment and general computer skills required.
- Notary Public certification within one year is required.
Compensation and Benefits
The starting pay range for this position is $24.27. Full-time employees are eligible for an incentive program based on performance metrics.
Benefits Include:
- Comprehensive health coverage (medical, dental, vision)
- 401(K) savings plan with company match and pension
- Tuition assistance
- Paid time off for community volunteer programs
- Wellness programs
- Employee discounts
American Automobile Association is committed to diversity and inclusion, valuing the unique contributions of all employees. We aim to provide legendary service and beneficial products that offer peace of mind and value to our members.
