Client Relations Coordinator
2 weeks ago
Customer Service Specialist
Position Overview
IG Design Group Americas Inc. is a prominent player in the gift packaging, crafts, decor, and creative play products industry, boasting a diverse portfolio of over 50 national brands. Our products are available across various markets, including mass, middle, and specialty sectors.
We are currently seeking a Customer Service Specialist to enhance our team.
Key Responsibilities
- Manage inbound shipments resulting from store closures, returns, or damaged merchandise.
- Process purchase requests for necessary items for both office and remote settings.
- Address and resolve store complaints effectively.
- Facilitate initial stock shipments for new retail locations, including major retailers.
- Maintain vendor portals and establish new accounts in our Customer Master system.
- Ensure meticulous attention to detail while creating fill-in orders and processing credit orders.
- Handle orders received via phone, email, or fax, as well as key orders from retail stores or educational institutions.
- Generate cancellation and credit memos for store closures or shipment issues.
- Process WebDocs for EDI orders that encounter errors.
Qualifications
The ideal candidate will possess:
- 1-2 years of experience in customer service, with a preference for B2B experience.
- Strong computer proficiency, particularly in Microsoft Word, Outlook, and Excel, as this role involves generating end-of-month reports and logging sales for commission calculations.
- The ability to handle confidential pricing and new product information with discretion.
Work Environment
We offer a dynamic and enjoyable work atmosphere that encourages creativity and collaboration among team members.
Benefits
Our comprehensive employee benefits package includes:
- Paid time off
- And much more
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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