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Support Manager

2 months ago


Houston, United States Jiffy Lube Full time

Job Overview:
We are seeking a Support Manager to join our team. The Support Manager will be responsible for overseeing daily operations, managing staff, and ensuring excellent customer service. This role requires a strong background in retail management and exceptional leadership skills.

**Duties**:

- Supervise and train support staff to provide outstanding customer service
- Manage inventory control processes to optimize stock levels
- Handle cash transactions and ensure accuracy in cash handling procedures
- Implement shift management strategies to maintain efficient operations
- Conduct employee orientation and provide ongoing training and development
- Utilize retail math skills to analyze sales data and make informed decisions
- Maintain a multilingual environment to cater to diverse customer needs
- Oversee store management activities to achieve operational excellence

**Skills**:

- Proficiency in retail math for analyzing sales data and trends
- Experience in store management, including inventory control and cash handling
- Multilingual abilities to communicate effectively with a diverse customer base
- Strong supervisory skills for leading and motivating a team
- Knowledge of shift management practices to optimize workflow efficiency
- Ability to handle cash transactions accurately and securely
- Proficient in basic math for inventory control and financial calculations
- Experience in employee orientation and training programs
- Excellent phone etiquette for effective communication with customers

Pay: $790.08 - $951.49 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Houston, TX 77210-4458 (required)

Ability to Relocate:

- Houston, TX 77210-4458: Relocate before starting work (required)

Work Location: In person