Property Management Systems Support Associate

3 weeks ago

Houston, United States The Morgan Group, Inc Full time
Job DescriptionJob Description

Why Morgan Group?

There’s more to Morgan Group than our 65+ multi family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it’s about the people who work for Morgan, our residents, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including:

  • Advancement opportunities
  • Training
  • Low-cost Medical, Dental, Vision
  • Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
  • Health Savings Account
  • Voluntary Life Insurance
  • Long-Term Disability Insurance
  • Company Paid Life Insurance
  • Company Paid Short-Term Disability Insurance
  • 401K (Traditional & Roth) with Company Match
  • Employee Assistance Program
  • Paid Time Off plans including:
    • Vacation
    • Sick
    • Floating Holiday
    • Bereavement Leave
    • Holiday Schedule
  • Referral Bonus Program
This position is also eligible for an annual bonus program.

Job Purpose

The Property Management Systems Support Associate will support existing support systems and provide tier 1 support. Ensuring successful delivery of support services as defined in the duties and responsibilities. Additionally, this position will work closely with marketing and support, external departments, and remote locations to ensure systems are functioning correctly.

Duties and responsibilities

Property Management Systems Support Associate will assist the Director of Implementation and Support Services in all aspects of the existing software including setup, day-to-day operations, troubleshooting and training.

Support Software Platforms:

  • Address user questions/concerns as well as ensuring the efficient use of RealPage Leasing & Rents, Yardi and Entrata Core.
  • Ensures on-site property teams comply with RealPage, Yardi and/or Entrata and all other licensed product processes and procedures.
  • Act as the liaison for internal customers, review and escalate PMS support requests to appropriate Support teams.
  • Design training curriculum and agendas to provide continuing education of the software system with regards to new modules and updates.
  • Will be responsible for ensuring the integrity of the data is such that reports pulled and reflect the most up to date information.
  • Review and update current integrations for teams.
  • Understand current state interfaces and uses.
  • Will conduct system reviews and offer insights and guidance on best practices.

Support Additional Platforms:

  • Mobile Doorman
  • Snappt
  • Checkpoint Id
  • Activ Answer

Implementation

  • Assist in implementation of new properties in RealPage, Yardi and Entrata new developments, property acquisitions, dispositions, and transfers of management.
  • Manages new property onboarding process including weekly check-ins with other key team members to ensure project completion.
  • Establish BlueMoon credentials for site
  • Setup default Lease Contract and configure DocManagement
  • Complete CRM and Resident Portal custom form and provide training
  • Grant access to any third-party applications for site and marketplace integrations
  • Establish Answering Service and Message on Hold
  • Establish new community with Resident Interface

Qualifications

  • RealPage, Yardi and Entrata experience, required.
  • 2+ years of experience in property management preferred.
  • Minimum of (2) years’ experience with property management software systems.
  • Proficient in Microsoft Excel, Microsoft Teams, and Microsoft 365 is preferred.
  • Strong communication skills required. Experience working with third party property management software (PMS).
  • A high school diploma or equivalent is required. In addition, proven experience in the following is required:
    • Strong analytical, problem solving/judgment skills with initiative in completing tasks.
    • High level of attention to detail and accuracy.
    • The ability to operate in a deadline‐driven environment where priorities often change.
    • Ability to work with minimal supervision with high degree of discretion and independent judgement.
  • Some travel required.

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