Current jobs related to Customer Support Operations Manager - Houston, Texas - SSL

  • Customer Support Manager

    4 weeks ago

    Houston, Texas, United States oilandgas Full time

    Customer Support Manager Job DetailsJob Type: Full TimeFLSA Classification: ExemptBusiness Unit: Water Treatment and RecyclingReports to: Operations ManagerTravel Requirement: YesTop Tier Benefits:Medical, dental, vision, coverage in addition to life and disability insurance plans.Paid Vacation Days and Paid Holidays.Retirement and Savings (401K) Plan with...

  • Customer Support Manager

    1 month ago

    Houston, Texas, United States Joinhomebase Full time

    Job Title: Customer Support ManagerWe are seeking a highly skilled and experienced Customer Support Manager to join our team at Homebase. As a Customer Support Manager, you will be responsible for leading a team of Customer Success Representatives and ensuring that our customers receive exceptional support and service.Key Responsibilities:Lead a team of...

  • Customer Support Manager

    3 days ago

    Houston, Texas, United States Vontier Corporation Full time

    Customer Support ManagerWe are seeking a highly skilled and experienced customer support manager to lead our technical support team and helpdesk. The ideal candidate will have a strong background in customer support and experience in managing a team of technical support specialists.Key Responsibilities:Ensure the team meets or exceeds service level...

  • Customer Support Manager

    1 week ago

    Houston, Texas, United States Gilbarco Full time

    Job Summary:We are seeking a highly skilled Customer Support Manager to lead our Technical Support Team and Helpdesk. The ideal candidate will have a strong background in customer support management, with experience in leading technical support centers for Fortune 500 companies.Key Responsibilities:* Ensure the team meets or exceeds service level agreements...

  • Customer Support Manager

    1 week ago

    Houston, Texas, United States Vontier Full time

    Job Title: Customer Support ManagerInvenco by GVR is seeking a highly motivated and experienced customer support manager to lead the Invenco Technical Support Team and Helpdesk.The ideal candidate will ensure the delivery of high-quality service, adherence to service level agreements, and the effective resolution of reported customer issues.Key...

  • Operations Support Manager

    4 weeks ago

    Houston, Texas, United States Symmetry Energy Solutions Full time

    Job Title: Operations Support ManagerAt Symmetry Energy Solutions, we are seeking an experienced Operations Support Manager to join our team. This role is responsible for ensuring the accurate recording, analysis, and reporting of gas volumes and related cost and revenue transactions in a timely and cost-effective manner.Key Responsibilities:Manage the...

  • Administrative Support Specialist

    2 days ago

    Houston, Texas, United States HealthCare Support Full time

    Executive Assistant Job DescriptionHealthCare Support is seeking a highly skilled Executive Assistant to support the operations of a prestigious healthcare company in San Antonio, Texas.Key Responsibilities:Manage calendars and coordinate meetings to avoid scheduling conflicts.Create and distribute meeting materials, such as PowerPoint decks and agendas, in...

  • Customer Care Operations Manager

    3 weeks ago

    Houston, Texas, United States PosiGen Full time

    Job Title: Customer Care Operations ManagerJob Summary:The Customer Care Operations Manager is responsible for the day-to-day operational management of the Customer Care department, including goal setting, KPI tracking and measurement, issue analysis, and business requirements for process and technology development. The ideal candidate will have a strong...

  • Customer Care Operations Manager

    1 month ago

    Houston, Texas, United States PosiGen Full time

    Job Title: Customer Care Operations ManagerJob Summary:The Customer Care Operations Manager is responsible for the day-to-day management of the Customer Care and Collections departments. This includes goal setting, KPI tracking, issue analysis, and business requirements for process and technology development. The ideal candidate will have a strong...

  • Customer Care Operations Manager

    1 month ago

    Houston, Texas, United States PosiGen Full time

    Job Title: Customer Care Operations ManagerJob Summary:We are seeking a highly skilled Customer Care Operations Manager to lead our Customer Care & Collections departments. The ideal candidate will have a strong understanding of contact center technology and customer service principles, as well as experience with process improvement and data analysis.Key...

  • Customer Support Liaison

    4 weeks ago

    Houston, Texas, United States Select Water Solutions Full time

    Job Title: Customer Support ManagerJoin Select Water Solutions as a Customer Support Manager and become a key liaison between our customers and our team. As a Customer Support Manager, you will be responsible for maintaining strong relationships with our customers, understanding their needs, and communicating their requirements to our management team.Key...

  • Customer Support Representative

    1 week ago

    Houston, Texas, United States Clayton Services Full time

    Customer Support SpecialistClayton Services is seeking a highly skilled Customer Support Specialist to join our team in The Woodlands, Texas. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and managing existing business relationships.Key Responsibilities:Ensure customer satisfaction by...

  • Customer Support Representative

    1 week ago

    Houston, Texas, United States Clayton Services Full time

    Clayton Services is seeking a highly skilled Customer Support Specialist to join their team in The Woodlands, Texas. The ideal candidate will be responsible for providing exceptional customer support and managing existing business relationships.Key Responsibilities:Ensure customer satisfaction through efficient and effective issue resolutionDevelop and...

  • Customer Support Representative

    1 month ago

    Houston, Texas, United States Hill-Rom Holdings, Inc. Full time

    Job Title: Rep 2 Customer SupportBaxter and Hillrom have united to create a leading medical products company, committed to transforming healthcare. We're building on the legacy and strengths of two innovative and socially responsible companies to better serve our patients, customers, and communities.This is an exciting time to join us as we begin a new...

  • Operations Manager, Tailored Customer Solutions

    3 weeks ago

    Houston, Texas, United States Tailored Shared Services Full time

    About the JobThe Manager of TCS Operations and Analytics is a key role within our organization, responsible for the strategy and direction of customer service contact center operations systems, as well as administrative and Workforce Management scheduling support teams. This position requires a strong leader who can build cross-functional partnerships within...

  • Operations Manager, Tailored Customer Solutions

    2 weeks ago

    Houston, Texas, United States Tailored Brands Inc Full time

    About the JobThe Manager of TCS Operations and Analytics is a key role within Tailored Brands, Inc. responsible for leading the strategy and direction of customer service contact center operations systems, administrative support, and Workforce Management scheduling.This position requires a strong leader who can build cross-functional partnerships within the...

  • IT Support Manager

    2 weeks ago

    Houston, Texas, United States Ledgent Technology Full time

    Job SummaryThe IT Support Manager will lead the IT Support team in providing exceptional customer service and timely technical support for moderately complex end-user computer and software issues, ensuring end-user productivity. This role is responsible for supporting the installation, configuration, and ongoing functionality of desktop computers, peripheral...

  • Customer Support Representative

    1 month ago

    Houston, Texas, United States Tucci Learning Solutions Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional service to our customers, answering calls, and assisting with sales and service inquiries.Key ResponsibilitiesAnswer a high volume of customer calls and...

  • Customer Operations Specialist

    2 weeks ago

    Houston, Texas, United States Johnson Controls Full time

    Job SummaryThe Customer Operations Associate will provide support for the HVAC installation contract business, working under direct supervision to track and manage accounts receivable, accounts payable, and financial activities. This role requires strong interpersonal skills to effectively communicate with internal and external clients, as well as the...

  • Multilingual Customer Support Expert

    2 months ago

    Houston, Texas, United States Marcus Personnel Full time

    Exciting Opportunity as a Customer Support ExpertWe are pleased to present a rewarding position as a Customer Support Expert with Marcus Personnel. In this role, you will be instrumental in enhancing the customer experience while contributing to the company's growth and success.Key Responsibilities:Take complete responsibility for the customer order...

Customer Support Operations Manager

2 months ago

Houston, Texas, United States SSL Full time

Are you dedicated to enhancing the security framework of the Internet and influencing security policies that shape the future? Join a prominent digital certificate authority that specializes in a comprehensive range of digital certificate solutions, including SSL/TLS, S/MIME, code and document signing, client authentication, and IoT offerings.

As an active participant in key industry forums, this organization plays a crucial role in advancing Internet security standards. Every team member is integral to this mission, collaborating with major technology companies.

Job Overview

Leadership and Management: Oversee all activities of the Support team, ensuring operational efficiency and alignment with the company's strategic objectives.

Service Quality Management: Establish and uphold service delivery and quality benchmarks across all shifts, ensuring a commitment to excellence.

Team Development: Lead, mentor, and support the Support team members, promoting their professional growth and success.

Client Assistance: Provide support to team members in addressing customer inquiries and issues, ensuring high-quality service delivery.

Training and Development: Coordinate training for Tier 2 roles, aiding the growth of prospective Tier 1 Specialists within the team.

Resource Allocation: Manage team coverage, including scheduling and performance oversight, to optimize resource efficiency.

Compliance Coordination: Work with the Compliance Manager to address compliance-related matters effectively.

Administrative Responsibilities: Approve timesheets and time-off requests for the Support Team, ensuring timely and accurate processing.

Premium Client Support: Supervise and allocate resources for premium support services for select clients, ensuring exceptional service delivery.

Reputation Management: Drive efforts to maintain a high rating across review platforms, addressing areas for improvement as necessary.

Escalation Management: Act as the final point of escalation for unresolved customer or team issues, ensuring timely resolutions.

Qualifications:

  • Bachelor's Degree and/or 4 years of relevant work experience.

This organization values diversity and fosters an inclusive environment where every employee is respected and valued. We are committed to providing equal employment opportunities globally, free from discrimination of any kind. Join our innovative team and contribute to the future of Internet security.