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Financial Systems Support Manager

3 months ago

Houston, United States Converge Resources Full time
Job Title: Financial Systems Manager

Location: Houston, Texas

Position Summary:
The IT Manager is responsible for the daily operations of the Financial Systems Support team and the management and implementation of information technology strategies. This role involves translating business expectations into work assignments, managing resource capacity, resolving issues, assessing risks, and ensuring quality and delivery assurance. The IT Manager will build and maintain an effective application support organization focused on customer and employee satisfaction, and directly assist team members with urgent requests or those requiring additional guidance.

Job Functions and Key Responsibilities:

  • Leadership and Team Management:

    • Communicate job expectations, plan, monitor, and appraise job results.
    • Coach, counsel, and discipline employees.
    • Initiate, coordinate, and enforce systems, policies, and procedures.
    • Recruit, select, orient, and train employees.
    • Maintain a safe and secure work environment.
    • Develop personal growth opportunities for staff.
  • Strategic Planning and Implementation:

    • Define, deliver, and support strategic plans for implementing information technologies in line with organizational goals.
    • Conduct system audits of technologies and processes to verify application results.
    • Adhere to, enforce, and champion IT Governance programs (e.g., SDLC, compliance, change management, communication, and release management).
    • Recommend, design, and maintain quality of service and process improvements by establishing and enforcing repeatable technology standards and strategies.
  • Communication and Collaboration:

    • Communicate potential improvements to assist in error resolution, prevent problem recurrence, and improve system maintainability and stability.
    • Provide deliverables and status updates to the business community, ensuring work is completed based on priority and managed properly.
    • Collaborate with developers, solutions architects, business analysts, support personnel, and business stakeholders to improve processes and develop standards.
    • Provide input to the IT Project Management Office to support requirements definitions.
  • Technical Support and Documentation:

    • Suggest technical solutions for system stability, performance, and ongoing maintainability.
    • Provide standardized reporting metrics as needed.
    • Manage and prevent the replication of problems across multiple systems by sharing lessons learned and best practices.
    • Ensure documentation such as run books, technical designs, build, deployment, disaster recovery, backup procedures, and install guides are accurate and complete.
    • Foster good customer relationships and experiences through good listening skills, anticipation of customer needs, and safeguarding customer satisfaction.
  • Other Duties as Assigned
Minimum Essential Qualifications:
  • Bachelor's degree in Computer Science, MIS, Business Administration, or equivalent work experience.
  • 5+ years of experience managing and leading teams (full-time employees and contractors) with a demonstrated ability to navigate complex, cross-functional organizations.
  • Experience building, delivering, and maintaining mission-critical, 24x7 production systems.
  • 2-5 years of experience managing vendors, vendor-managed software applications, and system administrators.
  • Knowledge or experience with applications such as RightAngle, Allegro, Waterfield, Oracle Financials Cloud, OneStream, Boomi, and ServiceNow.
  • Experience with testing methods and tools.
  • Experience with Waterfall and Agile development methodologies.
  • Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures.
  • Strong written and verbal communication skills with an aptitude for problem-solving.
  • Ability to independently resolve issues and efficiently direct work activities.
Preferred Qualifications:
  • Knowledge of the midstream (upstream, downstream) energy industry.
  • ITIL v3 Foundations certification.
  • ITIL Core Publication certifications (Strategy, Design, Transition, Operation, Continual Service Improvement).