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Customer Operations Coordinator

4 months ago

Milwaukee, United States Feldco Windows, Siding and Doors Full time

**Operations Specialist**

**Location**:Milwaukee, WI

We are looking for an Operations Specialist to join our successful, highly-motivated team at Feldco, the **#1 Window and Door Company in the America** (recognized by Window and Door Magazine). We have 45 years of experience in delighting customers by making home improvement projects simple.

**Feldco is honored to have been named a top workplace in 2023 by the Chicago Tribune making us a 10 time award winner**

**Hours**:

- Full-Time Position.
- Monday through Friday 8:30am to 5pm; Would require Saturday availability once per month

**Position Responsibilities**:

- Calling clients to schedule service, measurement and installation appointments.
- Resolve product or service concerns by clarifying customer’s issues.
- Open and maintain customer accounts and update I.T. system.
- Contribute to team results by working closely with field staff and other departments.
- Receive, assemble, file, and organize job packets.
- Complete necessary paperwork and data entry to process permits and purchasing.
- Process on-order and completion payments for services and contracts.
- Notify Installation Companies of daily work and customer expectations.
- Answer phones to assist customers when they call.

**Position Requirements**:

- One year of customer service experience.
- Problem solving capabilities.
- Excellent communication skills.
- Ability to multitask.
- Must be a team player.
- Must pass background check and drug screen.

**Preferred Skill Set**
- Entrepreneurial Spirit.
- Home improvement / construction industry experience, although not necessary.

**What can Feldco Offer You?**
- **Leadership** - We are the largest replacement window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market
- **Growth** - We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets
- **Advancement** - We have recently promoted many internal staff members to management positions, and offer external training and tuition reimbursement for personal development
- **Security** - We operate profitability and are enhancing the benefits and care of our employees
- **Professionalism** - We are investing heavily in quality improvements and establishing industry-best operations
- **Teamwork** - We are focused on assisting each other and working together to take care of our customers

Pay: $17.00 - $18.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Work Location: In person