HVAC Service Operations Coordinator

6 days ago


Milwaukee, Wisconsin, United States Johnson Controls International Full time
About the Role

We are seeking a highly skilled HVAC Service Operations Coordinator to join our team at Johnson Controls International. As a key member of our service operations team, you will play a critical role in ensuring the timely completion of preventative maintenance and aligning with monthly forecasting goals.

Key Responsibilities
  • Manage the schedule of assigned technicians and mechanics, ensuring timely completion of service requests.
  • Coordinate labor scheduling to align technicians with customer needs and service requirements.
  • Communicate with customers to ensure work is performed to their expectations and perform follow-up as needed.
  • Debrief activities daily with technicians and mechanics to resolve concerns quickly.
  • Partner with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to customer expectations.
  • Analyze and assess technical team performance to enhance customer satisfaction cost-effectively.
Requirements
  • High school diploma or equivalent required, plus a minimum of 2 years of service industry experience managing service operations and/or service scheduling.
  • Strong interpersonal skills to effectively communicate with internal and external clients.
  • Ability to prioritize work activities based on financial impact to desired business goals.
  • Able to influence diverse teams to accomplish tasks and goals.
Preferred Qualifications
  • Associates degree preferred.
  • Candidate should possess a background in a building management system / controls industry.
  • Experience and/or basic project accounting or costing principles is desired.
Equal Employment Opportunity

Johnson Controls International is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.



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