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Patient Service Coordinator

3 months ago

Washington, United States SOME, Inc. Full time

**SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare and offer the tools one needs to live with hope, dignity, and greater independence.**

The **Patient Service Coordinator **supports front desk operations by greeting and registering clients; directing clients to the appropriate service; answering and directing phone calls; maintaining provider schedules; insurance verification.

**Schedule: Monday through Friday 8:00 am - 4:30 pm.**

**Qualifications**

**Required**: HS/GED or 2+ years work experience; 1+ years administrative experience in a Primary Care or Acute Care office or other relevant experience; customer/client services experience

**Required License/Certification**: CPR/First-Aid

**Expected Contributions**:

- Greet clients and visitors, identify their needs and provide information and initial direction
- Provide a positive customer service experience to all clients and visitors to SOME
- Check-in all walk-in and appointment clients and complete registration process
- Verify medical insurance and/or medical insurance eligibility prior to provider visit
- Direct clients without medical insurance to Referral Specialist prior to provider visit
- Regulate traffic flow in waiting area and front desk to ensure HIPAA compliance
- Scan registration and referral forms into EMR; update EMR as needed with client information
- Answer all telephone calls and provide administrative support to medical, dental and BHS as assigned

**Knowledge/Skills/Abilities Required**:

- Knowledge of electronic health records management
- Knowledge of medical terminology
- Good listening skills to identify client needs and direct accordingly
- Ability to remain calm in crisis situations
- Ability to communicate with diverse audiences
- Mission-oriented
- Ability to work in a team environment
- Proficient with MS Office, including Word, Excel, and Outlook

**Reports to**: Clinic Office Manager

**Physical Demands**:Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings offsite.

**_SOME (So Others Might Eat) is an Equal Opportunity Employer_**_. We do not discriminate on the basis of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, marital status, personal appearance, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, or liability for service in the Armed forces of the United States_**_. SOME (So Others Might Eat) is also a Drug-Free Workplace._