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Patient Service Coordinator

2 months ago

Washington, Washington, D.C., United States Some Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at SOME, Inc. in Washington, D.C. The successful candidate will provide exceptional customer service to clients, manage front desk operations, and support clinical staff in a fast-paced healthcare environment.

Key Responsibilities
  • Greet clients and visitors, identify their needs, and provide information and initial direction
  • Check-in all walk-in and appointment clients, complete registration process, and verify medical insurance eligibility
  • Direct clients without medical insurance to Referral Specialist prior to provider visit
  • Regulate traffic flow in waiting area and front desk to ensure HIPAA compliance
  • Scan registration and referral forms into EMR, update EMR as needed with client information
  • Answer all telephone calls and provide administrative support to medical, dental, and BHS as assigned
Requirements
  • High School Diploma or equivalent required; 2+ years of work experience and 1+ year of administrative experience in a Primary Care or Acute Care office or other relevant experience
  • Customer/client services experience and knowledge of electronic health records management
  • Ability to remain calm in crisis situations, communicate with diverse audiences, and work in a team environment
  • Proficient with MS Office, including Word, Excel, and Outlook
What We Offer

We offer a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $19.46 to $22.87 and may commensurate with experience.

This position is located at our main campus on O Street in NW Washington, DC. Candidates must be able to travel to our location on Benning Road in NE as needed to provide coverage.

SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without any discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.