Patient Service Coordinator

5 months ago

Washington, United States Johns Hopkins University Full time $19 - $22
General summary/purpose:Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Coordinate the day-to-day clinical operations for a group of health care professionals. Troubleshoot and resolve problems as they arise; collaborate with others to resolve patient problems or refer patients to appropriate resources. Serve as liaison for the group with the billing office and division management. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, and check-in. Work with others in a team environment.
Specific duties & responsibilities:
Scheduling & Templating:
  • Schedule patients for medical examinations, consultations and procedures. Relay information to patients regarding preparation for these appointments.
  • Coordinate visits either within the department or between several departments.
  • Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
  • Print and mail directions, maps, fee schedules, and department specific information to patients.
  • Create and maintain physician templates in patient scheduling system and ensure efficient utilization of the templates. 

Registration
  • Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
  • Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail.
  • Fill appointment vacancies due to cancellations. Obtain pre-certifications as required by patients' health care insurers or managed care providers and ensure that this is done for all patient encounters as required.
  • Register patients for clinical appointments using computerized database. 
  • Assist patients or family members with the completion of medical insurance forms. Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
  • Arrange or assist in arranging patient transportation when necessary.

Phone:
  • Answer phones and provide routine information to callers.
  • Call patients to remind them of scheduled visits or follow up on missed appointments.

Billing:
  • Participate in the billing process by collecting time of service payments (co-pays or balances) or entering charges into electronic billing systems.
  • Assist with basic insurance and third-party queries and explain payment policies.
  • Reconcile automated records and collected monies at the end of the day and makes deposits in an accurate and timely way.

Clinic Flow and Leadership:
  • Collaborate with the clinic manager/supervisor to ensure scheduling conflicts are resolved, monitor room utilization, and maintain clinic patient flow.
  • Intervene, as necessary, on issues relating to patient complaints, health care providers' concerns, and operational issues, and take measures to correct situation or ensures appropriate personnel are involved.
  • Ensure that administrative and office equipment is maintained in adequate working order and schedule maintenance.
  • Serve in a leadership capacity with the registration and scheduling staff, setting an example in professionalism, attention to detail and customer service.
  • Partner with the clinic manager on issues related to front office staff management.
  • Performs other duties as required.
  • High School Diploma or GED required.
  • One year work experience required in a similar service-oriented industry.

  • Patient Service Coordinator

    2 months ago

    Washington, United States MedStar Health Full time

    Job Summary: MedStar Health is looking for a Patient Service Coordinator to join our team at Georgetown University Hospital! As a Patient Service Coordinator, you will be responsible for providing the best customer service to patients by greeting them with a warm and friendly smile, managing check-in/out processes, gathering demographic information,...

  • Patient Service Coordinator

    2 weeks ago

    Washington, United States DaVita Full time

    General Summary of Position MedStar Health is looking for a PRN Patient Service Coordinator to join our team at our Urgent Care in Capitol Hill, Washington D.C.! As a Patient Service Coordinator, you will be responsible for providing the best customer service to patients by greeting them with a warm and friendly smile, managing check-in/out processes,...

  • Patient Service Coordinator

    4 weeks ago

    Washington, United States Medstar Full time

    General Summary of PositionJob Summary:MedStar Health is looking for a Patient Service Coordinator to join our team in Washington, D.C.!As a Patient Service Coordinator, you will be responsible for providing the best customer service to patient by greeting them with a warm and friendly smile, checking in/out processes, gathering demographic information,...

  • Patient Service Coordinator

    2 weeks ago

    Washington, United States MedStar Health Full time

    General Summary of PositionJob Summary:MedStar Health is looking for a PRN Patient Service Coordinator to join our team at our Urgent Care in Capitol Hill, Washington D.C.! As a Patient Service Coordinator, you will be responsible for providing the best customer service to patient by greeting them with a warm and friendly smile, checking in/out processes,...

  • Patient Service Coordinator

    4 weeks ago

    Washington, United States Medstar Full time

    General Summary of PositionJob Summary:MedStar Health is looking for a Patient Service Coordinator to join our team in Washington, D.C.!As a Patient Service Coordinator, you will be responsible for providing the best customer service to patient by greeting them with a warm and friendly smile, checking in/out processes, gathering demographic information,...

  • Patient Service Coordinator

    3 months ago

    Washington, United States MedStar Health Full time

    General Summary of PositionJob Summary: MedStar Health is looking for a Patient Service Coordinator to join our team in Washington, D.C.!As a Patient Service Coordinator, you will be responsible for providing the best customer service to patient by greeting them with a warm and friendly smile, checking in/out processes, gathering demographic information,...

  • Patient Service Coordinator

    3 months ago

    Washington, United States MedStar Health Full time

    General Summary of Position Job Summary: MedStar Health is looking for a Patient Service Coordinator to join our team in Washington, D.C.! As a Patient Service Coordinator, you will be responsible for providing the best customer service to patient by greeting them with a warm and friendly smile, checking in/out processes, gathering demographic information,...

  • Patient Service Coordinator

    5 days ago

    Washington, United States MedStar Health Full time

    General Summary of Position Job Summary: MedStar Health is looking for a PRN Patient Service Coordinator to join our team at our Urgent Care in Capitol Hill, Washington D.C.! As a Patient Service Coordinator, you will be responsible for providing the best customer service to patient by greeting them with a warm and friendly smile, checking in/out processes,...

  • Patient Service Coordinator

    2 weeks ago

    Washington, United States Medstar Full time

    Job SummaryMedStar Health is seeking a Patient Service Coordinator to support our medical practice. As a key member of our team, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.Key ResponsibilitiesManage patient intake, screen for emergent conditions, and register patients in a courteous and...

  • Patient Service Coordinator

    3 days ago

    Washington, United States MedStar Health Full time

    Job SummaryMedStar Health is seeking a PRN Patient Service Coordinator to join our team at our Urgent Care in Washington D.C.As a Patient Service Coordinator, you will be responsible for providing exceptional customer service to patients by greeting them warmly, checking in/out processes, gathering demographic information, insurance verifications, and taking...

  • Patient Service Coordinator

    4 weeks ago

    Washington, United States MedStar Health Full time

    Job SummaryMedStar Health is seeking a Patient Service Coordinator to support our medical practice. As a key member of our team, you will play a vital role in ensuring a positive patient experience.Key ResponsibilitiesProvide exceptional customer service to patients, families, and healthcare providers.Manage patient intake, verify demographic and insurance...

  • Patient Service Coordinator

    3 weeks ago

    Washington, United States TEKsystems Full time

    PATIENT SERVICES COORDINATOR (Washington, DC) Contract (with potential for extension) Our client is seeking a motivated medical administrative professional in a physician's practice, assisting with scanning, filing, and updating information into the internal EMR system. Qualifications: 1+ years of experience in healthcare, understanding terminology and...

  • Patient Service Coordinator

    4 weeks ago

    Washington, United States Medstar Full time

    Job Summary:MedStar Health is seeking a Patient Service Coordinator to support the efficient flow of patients through our medical practice or hospital department. As the initial point of contact, you will provide a courteous and professional greeting to patients, manage the intake process, and verify patient responsibility for payment.Key...

  • Patient Service Coordinator

    2 weeks ago

    Washington, United States Medstar Full time

    Job Summary:MedStar Health is seeking a Patient Service Coordinator to support our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients.Key Responsibilities:Serve as the initial point of contact for patients, providing a warm and welcoming...

  • Patient Services Coordinator

    1 month ago

    Washington, Washington, D.C., United States US Oncology Network-wide Career Opportunities Full time

    Job Title: Patient Services CoordinatorVirginia Oncology Associates, a leading cancer care and blood disorders group, is seeking a highly organized and detail-oriented Patient Services Coordinator to support our office in Norfolk.Responsibilities:Provide exceptional patient care by greeting patients and visitors, checking them in, and informing clinical...

  • Patient Service Coordinator

    4 weeks ago

    Washington, United States Johns Hopkins University Full time

    We are seeking a Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Coordinate the day-to-day clinical operations for a group of health care professionals. Troubleshoot and resolve problems as they arise; collaborate with...

  • Patient Services Coordinator

    2 weeks ago

    Washington, United States Amedisys Full time

    {"title": "Patient Services Coordinator", "description": "OverviewAmedisys is a leading provider of home health, hospice, and high-acuity care, dedicated to helping patients and families navigate the complex healthcare system. We are seeking a highly skilled and compassionate Patient Services Coordinator to join our team.ResponsibilitiesEnsure patient...

  • Patient Services Coordinator

    2 weeks ago

    Washington, United States Amedisys Full time

    About AmedisysAmedisys is a leading provider of home health, hospice, and high-acuity care, dedicated to helping patients and families navigate the complex healthcare system.Job SummaryWe are seeking a highly skilled and compassionate Patient Services Coordinator to join our team. As a key member of our clinical operations team, you will play a critical role...

  • Patient Service Coordinator

    4 weeks ago

    Washington, United States Johns Hopkins University Full time

    The Department of Medicine, Division of Gastroenterology and Hepatology at Sibley Memorial Hospital is seeking a Patient Service Coordinator/MAwithduties and responsibilities related to patient care in the ambulatory clinic environment. Specific Duties & Responsibilities Patient Service Coordinator Responsibilities - 50% Offer friendly, courteous, and...

  • Patient Service Coordinator

    4 weeks ago

    Washington, United States Johns Hopkins University Full time

    We are seeking a Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Coordinate the day-to-day clinical operations for a group of health care professionals. Troubleshoot and resolve problems as they arise; collaborate with...