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Patient Services Coordinator
2 months ago
We are seeking a highly skilled and compassionate Patient Services Representative to join our team at US Fertility, LLC. As a key member of our patient care team, you will be responsible for providing exceptional service to our patients, ensuring their needs are met, and delivering a positive experience.
Key Responsibilities- Account Management: Maintain accurate and up-to-date patient records, including financial and insurance information.
- Scheduling and Coordination: Schedule appointments, optimize patient flow, and ensure timely resolution of customer/patient issues.
- Customer Service: Provide high-level customer service, addressing patient concerns, and ensuring effective short-term and long-term resolution.
- Benefits and Financial Options: Consult with patients regarding their benefits, coverage, and financial options.
- Communication: Greet patients and visitors, provide timely feedback to the practice regarding service failures or patient concerns.
- Experience: Minimum 2 years of applicable work experience in a healthcare or medical office setting.
- Education: High School diploma required.
- Skills: Extensive knowledge of insurance/benefits, medical terminology, and medical billing; strong communication skills, independent worker, detailed-oriented, computer savvy.
- Competitive Pay: Competitive hourly rate with bonus opportunities.
- Comprehensive Training: Ongoing training and development to ensure your success in the role.
- Meaningful Work: The opportunity to make a positive impact in the lives of our patients and contribute to the growth of our organization.
