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Technology Support Specialist

4 months ago

Tempe, United States Maricopa Community Colleges Full time

**Salary Range**:
$19.86 - $25.82/hourly, DOE

**Grade**:
111

**Work Schedule**:
Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm

**Work Calendar**:
12 Months

**Maricopa Summary**:
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges

About Us

What's Currently Happening at Maricopa
- Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona’s Best Employers

**Benefits**:
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

- 20 paid observed holidays
- Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
- Paid vacation, sick, and personal time
- Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
- Annual professional development growth funding
- Tuition reimbursement for employees and dependents
- Flexible work schedules
- Maricopa Employee Health & Wellness Program:

- Sight-On-Site Eye Care Services
- Diabetes Empowerment Education Program
- Mobile On-site Mammography Screenings
- Employee Assistance Program (EAP)
- Wondr** **online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
- Pre-Retirement Events
- Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
- 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community)

**Job Summary**:
Come be a part of an award-winning organization and technology team.

Maricopa is a great place to work Forbes has ranked Maricopa County Community College District (MCCCD) as #42 Best Employer in the State of Arizona in 2023. Additionally, Forbes ranked MCCCD as the #69 Best Employer for Women in August 2022, placing it at #5 in higher education.

This position is located on-site at the Maricopa Community Colleges District Office: 2419 W. 14th Street, Tempe, AZ 85281

**Essential Functions**:
70% - Provides customer service and computer endpoint support (Windows/Apple), hardware/software installation and troubleshooting, computer imaging; responds to help desk tickets and requests; serves as an escalation point for the Tier 1 helpdesk.

10% - Maintains documentation, inventory, and security of equipment and processes.

5% - Performs other duties as assigned.

**Minimum Qualifications**:
High School Diploma or GED and three (3) years of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment.

**Desired Qualifications**:
A. Experience working in IT, preferably in a higher education environment
B. IT Related Certifications
C. Experience with endpoint management systems (preferably SCCM and/or JAMF)
D. Associate’s Degree (or above) from an accredited institution

**Special Working Conditions**:
This position is located on-site at the Maricopa Community Colleges District Office: 2419 W. 14th Street, Tempe, AZ 85281

MCCCD does not sponsor individuals for any type of work visas.

May be required to sit for a prolonged period of time; viewing a computer monitor

**How to Apply**:
Additional materials will not be accepted after the job posting has closed.

**Missing materials or incomplete employment history **will not** be considered.**

Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment (must include number of hours worked)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name o