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Client History Interviewer

2 months ago

Milwaukee, United States Manpower Full time

Our client is seeking a Client History Interviewer to join their team. 

 

Job Title: Client History Interviewer

Location: Remote

Pay Range:  $17-18 hr DOE

 

What’s the Job?

  • Responsible for conducting client history telephone interviews by interview type and can handle moderately complex calls with guidance.
  • Escalates most complex calls and refers requests by underwriters and/or field office staff to a higher level position.
  • Provides service to specific customer groups. Interacts with proposed insureds accordingly by determining appropriate follow-up questions to ask and how much to probe based on information provided and clients’ demeanor.
  • Reinforces confidentiality of the information provided by explaining Company procedures and the reason for the process while persuading clients to continue with the interview.
  • Negotiates with proposed insureds’ alternative calling times as needed. Adheres to performance expectations.

 

What’s Needed?
 

  • Associate degree in business or related field or equivalent combination of education and experience.
  • Minimum of 3 years related work experience to include at least 2 year of previous customer service experience.
  • Proficient in written and verbal communication.
  • Solid customer service skills.
  • Proven ability to apply judgment and discretion while exercising confidentiality.
  • Ability to work independently, take ownership, and accept responsibility.
  • Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages.
  • Knowledge of medical terminology preferred.
  • Successful completion of any required testing.

 

 

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

 

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.