Client Support Specialist
2 weeks ago
The Salvation Army USA Central Territory is dedicated to providing essential services to individuals and families in need. Our mission is to support those facing hardships through various programs and initiatives.
Position Overview:
The Client Support Specialist plays a crucial role in delivering on-site case management services to eligible individuals. This position involves identifying client needs and coordinating psychosocial, rehabilitative, and medical services in collaboration with a multidisciplinary team.
Key Responsibilities:
- Conduct comprehensive interviews with clients, family members, and service providers to gather necessary information for assessing program eligibility and case status.
- Evaluate the psychosocial, economic, and physical needs of clients; continuously assess their support systems and available community resources to develop and implement tailored service plans.
- Create and execute a case management plan that outlines intervention strategies to address client needs, including alternative housing options, vocational training, social support, healthcare services, legal assistance, and financial aid, adhering to regulatory guidelines.
- Facilitate referrals to suitable community resources, including medical, emotional, transitional, and permanent housing programs, as well as job training initiatives.
- Maintain accurate and thorough case documentation; prepare reports, correspondence, and other necessary written materials; input data into the Homeless Management Information System (HMIS).
- Regularly review assigned cases to assess ongoing service needs and participate in case review meetings.
- Engage in collaborative meetings with other community service providers to enhance service delivery.
- Support additional client services, including seasonal programs and initiatives.
Qualifications:
Education: A Bachelor's degree in a social work-related field is preferred.
Experience: A minimum of two years of casework experience in a social service environment or relevant fieldwork is required; experience with SOAR is preferred.
Alternatively, any combination of education and experience that equips the candidate with the necessary knowledge, skills, and abilities will be considered.
Certifications: Candidates must obtain the Territorial Caseworker Certification within one year of employment.
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