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Service Engineering Specialist
2 months ago
Position: Service Engineering Specialist
Compensation: $30 - $32 per hour
Travel Requirements: Up to 50% after initial training (Regional and Air Travel necessary)
- Per Diem rates will be discussed based on location with the hiring manager and candidate.
- The Service Team has specific policies regarding work hours, to be discussed during the interview.
Key Responsibilities:
- Seeking an individual capable of diagnosing and resolving electrical and mechanical challenges (Training will be provided on specific equipment).
- Responsible for the setup, installation, repair, and preventive maintenance of machinery both in-house and at client locations.
- Must possess the ability to travel as required.
- Strong communication skills are essential as interaction with clients will be frequent.
- Maintain comprehensive records of customer interactions and equipment history within the CRM system.
- Ensure timely completion and submission of all necessary documentation to clients, sales teams, and service supervisors, attaching relevant information into the CRM for both in-house and client site work.
Your Duties Include:
- Setting up, installing, repairing, and conducting preventive maintenance on machinery in-house or at client locations.
- Providing all required documentation to clients, sales, and service supervisors, ensuring timely entry into the CRM system.
- Traveling to client sites as necessary.
- Maintaining accurate records of customer and unit history in the CRM database.
- Delivering precise and timely phone support.
- Documenting interactions with clients and sales in a clear and concise manner within the CRM database.
- Keeping workspaces organized and tidy, both in-house and at client locations.
- Coordinating with other departments or personnel when their equipment is required.
Qualifications:
- Technical degree preferred or a minimum of two years of relevant experience.
- Proficient technical skills.
- Familiarity with MS Office applications.
- Ability to read and interpret electrical schematics and diagrams.
- Capability to lift up to 50 pounds.
- Willingness to travel frequently, with all travel points (airline and hotel) retained by the employee for personal use.
Benefits Offered:
- Comprehensive medical, dental, and vision coverage.
- 401(k) plan with company matching contributions.
- Annual performance-based bonuses.
- Merit-based salary increases each year.
- Competitive base salary with bonus potential.
- 11 paid holidays annually.
- Generous paid time off policy.