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Guest Services Representative

4 months ago

Oak Island, United States Towne Bank Full time

Essential Responsibilities:

* Take guest and owner reservations and ensure accurate entry of information into the system
* Respond to and follow up with inquiries via email or phone
* Check arrival packets in a timely and accurate manner
* Preview homes and villas in order to have the knowledge necessary to assist potential guests
* Participate in Saturday/Sunday rotation for Reservation Department
* Responsible for collection of payments for short and long term rentals
* Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
* Other duties as assigned

Minimum Required Skills & Competencies:

* 1-year experience in customer service environment
* Excellent organizational skills
* Excellent communication skills
* Attention to detail
* Ability to multi-task

Desired Skills & Competencies:

* Prior knowledge of Oak Island Accommodations

Physically you can anticipate to:

* Express or exchange ideas by means of the spoken word via email and verbally
* Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time
* Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
* Subject to internal and external environmental conditions
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

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