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Customer Service Associate

2 months ago

Oak Island, North Carolina, United States TowneBank Richmond Full time

Guest Services Representative - TowneBank Richmond

Job Category: Clerical Office/Admin

Requisition Number: GUEST03534

Job Overview

As a Guest Services Representative, you will play a crucial role in ensuring a seamless experience for our guests and property owners. Your responsibilities will encompass a variety of tasks aimed at maintaining high standards of service and satisfaction.

Key Responsibilities:

  • Manage guest and owner reservations with precision, ensuring all information is accurately recorded in our systems.
  • Respond to inquiries through various communication channels, providing timely follow-ups.
  • Prepare arrival packets efficiently to enhance the guest experience.
  • Familiarize yourself with our properties to offer informed assistance to potential guests.
  • Participate in weekend rotations within the Reservation Department.
  • Handle payment collections for both short-term and long-term rentals.
  • Adhere to all relevant federal regulations, including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
  • Perform additional duties as assigned.

Minimum Required Skills & Competencies:

  • At least one year of experience in a customer service role.
  • Strong organizational abilities.
  • Exceptional communication skills.
  • Meticulous attention to detail.
  • Capability to manage multiple tasks effectively.

Desired Skills & Competencies:

  • Familiarity with TowneBank Richmond's services and offerings.

Physical Requirements:

In this role, you can expect to:

  • Communicate effectively through spoken and written means.
  • Occasionally exert up to 50 pounds of force and remain seated for extended periods.
  • Utilize close visual acuity for tasks such as data analysis and document preparation.

The physical demands outlined here are representative of those that must be met by an employee to successfully fulfill the essential responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.