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Guest Services Representative

2 months ago

Marco Island, Florida, United States Marriott International, Inc Full time
Position Overview

As a vital member of our hospitality team, the Guest Services Representative plays a crucial role in ensuring a seamless experience for our guests. This position is not merely about managing check-ins and check-outs; it is about crafting memorable and distinctive experiences for each visitor.

Key Responsibilities

Our Guest Services Representatives are proactive in delivering a comprehensive array of services that enhance the guest journey. They are entrusted with the autonomy to navigate their environment and fulfill necessary tasks. Responsibilities include:
  • Addressing guest inquiries and requests promptly.
  • Facilitating operational requirements and completing essential reports.
  • Sharing insights about local attractions and amenities.

Essential Qualities for Success

Regardless of the specific role, certain attributes are fundamental to achieving success:
  • Creating a safe and welcoming work environment.
  • Adhering to company policies and maintaining confidentiality.
  • Safeguarding company assets and upholding quality standards.
  • Presenting a professional appearance and communication style.

Physical Requirements

Guest Services Representatives should be prepared to remain active throughout their shifts, which may involve:
  • Standing, sitting, or walking for extended periods.
  • Engaging in hands-on tasks, including lifting and moving objects weighing up to 10 pounds without assistance.

Preferred Qualifications

Education:
High school diploma or G.E.D. equivalent.

Experience:
No prior experience required.

Supervisory Experience:
No supervisory experience necessary.

Licenses or Certifications:
None required.

At Marriott International, we are committed to fostering a diverse workforce and maintaining an inclusive culture. We uphold a policy of non-discrimination based on any protected characteristic.

As part of our esteemed portfolio, JW Marriott is dedicated to providing an exceptional work environment that prioritizes the well-being of our associates. We believe that a happy team leads to satisfied guests. Our associates embody confidence, innovation, and authenticity, continuing the legacy of our founder, J. Willard Marriott.

We offer a unique workplace experience where camaraderie flourishes among a diverse group of colleagues. Opportunities for training, development, and recognition abound, allowing you to pursue your passions in a luxurious setting focused on holistic well-being. Treating guests with exceptional care begins with how we support our associates. That's The JW Treatment™.